I downloaded the mobile version (iPhone 5) of Norton identity safe so I could use it in the same manner that I use it on my laptop. However, today when I went to login, I use the same password that I use to access ID safe on my computer and it continues to say "incorrect password". I went to my computer and double checked the password (although it wasn't necessary because I use it every day and know it by heart)...I was typing the correct password. Also, when I clicked on the "forgot my password" link, it simply said it does not store password information and the only fix is to change your vault password on your computer, which I would rather not do.
Has anyone else run into this issue and, if so, were you able to find a fix or a workaround?
I downloaded the mobile version (iPhone 5) of Norton identity safe so I could use it in the same manner that I use it on my laptop. However, today when I went to login, I use the same password that I use to access ID safe on my computer and it continues to say "incorrect password". I went to my computer and double checked the password (although it wasn't necessary because I use it every day and know it by heart)...I was typing the correct password. Also, when I clicked on the "forgot my password" link, it simply said it does not store password information and the only fix is to change your vault password on your computer, which I would rather not do.
Has anyone else run into this issue and, if so, were you able to find a fix or a workaround?
I have the same problem. It stopped working on my iPhone and work PC a couple of months ago. On my personal PC with Norton Internet Security, it works fine, but on my PC at work with the free Norton Identity Safe toolbar it stopped by the same time as the iOS version. I have an iPhone 3GS with the latest version of Identity Safe (2.5.14) Please help
That is great. Sometimes the website just forces the cloud to sync up. We are working on this area to improve it. We have had a few issues reported here, but these types of issues are hard to reproduce internally.
There needs to be a way to enlarge the pics since the app only since the app only gives you zoom will not wor some o some of us who use th who use the app a are visually impaired indeed a little larger text