Monthly report isn't being removed from my alerts

[Cnon]

The monthly report isn’t being removed from my alerts, in spite being read.

[bjm]

@Cnon

The monthly report isn’t being removed from my alerts, in spite being read.

Hello @Cnon
Are you referring to the monthly Protection Report not being removed from Norton 360 - Home → Alerts?

Yes, me too.

Do you see any prompts?
for example:

after Run Scan

and then

and now

fwiw ~ maybe, the monthly Protection Report remains sticky for a while.

as always, your mileage may vary

[Cnon]

@bjm

Are you referring to the monthly Protection Report not being removed from Norton 360 - Home → Alerts?

Yes

[bjm]

@Cnon

Yes

fwiw ~ maybe, the monthly Protection Report remains sticky for a while.

Are you still seeing the monthly Protection Report not being removed from Norton 360 - Home → Alerts?

[xjoex]

I have the same issue with protection report alert reappearing in home screen of the 360 app repeatedly.

Very sticky.

[bjm]

fwiw ~ my Alerts is No new messages…at this time.

[Cnon]

Mine too, it just seems to come back every monthly report.

[Rufford155]

I have the same issue - it just never goes away however often I click on it.
Renewal is up soon and I think I’m cancelling as fed up with all the pointless notices and scare-tactic adverts.
Such a shame as the protection seems to be great.
Seriously considering switching to Bitdefender as recommended by Which? Tech Mag

[xjoex]

There are a number of issues like this with the Norton interface and backend that are buggy in nature and tend to deterioate the trust that a user needs to believe in the antivirus.

Since may of the things that the programs do are unssen by the user we tend to dwell on these other minor issues that distract us.

Althought irratating to me it is not enough to consider switching but I believe Bitdefender is a good choice but make sure you check out all the features and price levels before jumping ship.

[Rufford155]

Thanks for that, you have echoed my own thoughts.
I have a few weeks to decide whether to jump ship as the renewal email says I can cancel up to 60 days after payment with a pro-rata refund, which takes me into September.

[bjm]

@Rufford155

as the renewal email says I can cancel up to 60 days after payment with a pro-rata refund, which takes me into September.

pro-rata refund?
are you US?

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

[Rufford155]

Thanks, that’s more or less what the renewal email said.
I am in UK.

[bjm]

@Rufford155

I am in UK.

Hello @Rufford155
Ahh, okay. UK

you can get a pro-rated refund of the remaining months left in your term.

• Important Subscription, Pricing and Offer Details:

• Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.

• Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.

• Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For annual renewal payments (including post-trial payment), you can get a pro-rated refund of the remaining months left in your term. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.

2 Restrictions apply. Must have an automatically renewing device security subscription with antivirus for the virus removal service. See Norton.com/virus-protection-promise for complete details.

https://uk.norton.com/

[Rufford155]

Thanks but I’m afraid you are confusing me - sorry.
Are you contradicting what it says in my actual email from Norton :
“We’re happy to chat with you about your subscriptions. But if you want to prevent the renewal charges, cancel the renewal before your billing date in your account or by contacting us . In your account, in the Renewal Settings tab, click Cancel Renewal next to the subscription you want to cancel the renewal for and confirm cancellation. You can also cancel any of your contracts and get a full refund up to 60 days after payment, and after the 60 days, a pro-rated refund of remaining months left in your term. See our Cancellation & Refund Policy or contact us.”

[bjm]

@Rufford155

I am in UK.

@Rufford155

Thanks but I’m afraid you are confusing me - sorry.

Norton Cancellation and Refund Policy can vary by location:
Please review: Cancellation & Refund Policy

Cancel your subscription contract and request a refund - Germany, Netherlands & the UK only ›

You may cancel your subscription contract and request a refund under the below terms. Upon cancellation, you must uninstall and delete all copies of the software from your device(s).
Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is eligible for either:
  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of being charged.
    OR
  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

[Rufford155]

So it’s the same - yes ?

[bjm]

@Rufford155

So it’s the same - yes ?

same as here

Norton Cancellation and Refund Policy can vary by location:
Please review: Cancellation & Refund Policy

[Cnon]

@xjoex

There are a number of issues like this with the Norton interface and backend that are buggy in nature and tend to deterioate the trust that a user needs to believe in the antivirus

I kind of feel that way too, sometimes.

[Rufford155]

Me too !