My files in USB drive or moveable drive is affected by encrypted .moqs virus. How can I remove and recover my files using Norton?
All: BleepingComputer has a decrypt tool available here which MAY be of help. As peterweb stated, a professional should decrypt the devices in a sandboxed environment to mitigate the transfer of malicious code to other devices.
SA
First, do not connect the USB drive to your computer until you can get some expert help.
Do you know how your files got infected? Did it happen from your computer, or did someone else give you this USB drive?
Norton cannot recover encrypted files from ransomware.
I would suggest you sign up at one of the free Malware Removal sites below. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.
http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
http://qmalwareremoval.freeforums.net/