MP3 infected with WS.Reputation.1

Norton Security | Norton Internet Security
1

Hello everyone, I recently downloaded an .mp3 (Chris Isaak - Wicked Game) and Norton has identified it as being infected with WS.Reputation.1 and placed it in quarantine.

 

I was under the impression that it was highly unlikely that an mp3 would be infected with a virus, am I wrong? The mp3 is not from a 'legitimate' source :smileytongue: - could this be a factor? Is there a chance Norton has made a mistake, or is this a regular occurrence?

 

Thankfully the song is in quarantine, so I can restore it if I find its a false alarm. However I wanted to run this past the professionals first. I did some research and I know some viruses are labeled x.mp3.exe but I'm pretty sure this is a regular mp3.

 

Please help me out guys! Many thanks.

 

John

2

I already sent it so norton, but they didn't contact me or I don't know how to access the information. Can anyone help me out?

 

Threatexpert wont take it - the file is too big.

3

Hello everyone, I recently downloaded an .mp3 (Chris Isaak - Wicked Game) and Norton has identified it as being infected with WS.Reputation.1 and placed it in quarantine.

 

I was under the impression that it was highly unlikely that an mp3 would be infected with a virus, am I wrong? The mp3 is not from a 'legitimate' source :smileytongue: - could this be a factor? Is there a chance Norton has made a mistake, or is this a regular occurrence?

 

Thankfully the song is in quarantine, so I can restore it if I find its a false alarm. However I wanted to run this past the professionals first. I did some research and I know some viruses are labeled x.mp3.exe but I'm pretty sure this is a regular mp3.

 

Please help me out guys! Many thanks.

 

John

4

If those files are quarantined, please restore them from the Quarantine folder(Check it in  History). Then run Liveupdate to get the latest definitions, and then run a Full System Scan. Check whether the virus scan detects it as a threat. If it is not detected as a threat, then you can ignore the detection from the Norton Insight Scan for time being. This may be corrected in the later updates.

 

Yogesh

5

asdasd,

 

Welcome to the community!

 

Sorry to know about the problem that you are facing with the Norton product. Not sure if you have seen this post from Tony explaining about ws.reputation.1.

 

Here is the link to the post.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Clarification-on-WS-Reputation-1-detection/td-p/232155

 

Please let us know if you need further clarifications.

 

Thanks,

 

TomV
Norton Forums Moderator
Symantec Corporation

6

Hi asdasd,

 

I just sent you a PM requesting some additional information.  Presently, the WS.Reputation.1 conviction is limited only to actual executables (e.g., .exe files), so would not apply to MP3s. On the other hand, we have seen instances where a malicious executable application is ostensibly disguised as an MP3.  

 

Also, there was a recent bug that could have potentially lead to what you experienced, but that bug has been fixed.  (So, if this download happened a while ago, then that might explain what you are seeing).  If that's the case, then you can either re-download it or restore the file from quarantine (TomV's post contains a link to a post that explains the steps needed to restore files from quarantine).

 

Thanks again for visiting the Norton Forums and I hope we were able to address your issue!

 

Regards,

Zulfikar