I have Norton Internet Security. (Not sure which version, because I cannot find where in the software that is listed.) The last time I ran the program, it quarantined file a0085139.exe (Trojan.ADH) Now the computer will not read my MP3 player's library. I read another thread posted by Porsche on 4-23-2009. It stated to turn off the Norton 360, reload the MP3 driver, then turn the Norton 360 back on. I tried to turn off Norton 360 thru Administrative Tools->Services. But a pop up appears stating that I do not have access. Is it because I may not be in the same version as Norton 360? What should I do?
http://community.norton.com/t5/Norton-360/USB-MP3-issue-after-new-Norton-360/td-p/88186/page/2
Thank you