Multiple Errors

Norton Security | Norton Internet Security
1

Hello Everyone,

 

I've purchased the Norton 360 yesterday for 3 PC's and have noticed a few issues.

I've checked the forums and found similar problems with others as well.

 

Whilst I used the trial version, I had noticed one issue - if you've cleared the list under "Check Security History", it did not clear it on the graph display under "Performance", and if you clicked onto the graph to "View Details", then it would hang up and you would have to go into Task Manager and "End Process" due to a "Not Responding" Message.

I've figured it was a BUG that needed to be worked out since I've noticed that I had an Error Report Pending under "Check Security History".

 

Onto the Paid Version...

I've noticed that when the system boots up, the Norton Icon within the Task Bar displays, but is unresponsive for up to a Minute - So I just wait 2 minutes before I open it now if I do. { Also on the Trial Version }

 

I've Received a Blue Screen once upon reboot AFTER I've Uninstalled Norton 360, using the Norton Removal Tool, and had Reinstalled it - First Time Program Boot Up Session, and that was the ONLY time it's happened.

{ Yes, I did locate the "dmp" file }

 

I've also Noticed that I stay logged into my account whenever Norton 360 starts, Top Right Corner - Signed in as .....

However on the other two computers - Do I have to be logged in on all 3 computers ?

 

The only thing that has been different on the Computers, is the fact that I reinstalled the Trial Version back onto Mine, after having these issues, and Entered in My Product Key to Activate, since the Trial Version had shown to be Expired.

 

The Only other issue that I've Notice, is under " Check Network Security Map " or " My Network ", the Devices Listed Cannot be edited. They Resort back to their Original Device Names and Default Icons.

"Yes", I've already done the Purge and so forth, but the issue remains...

 

Well, Those have been my issues.

 

Once Again, Do I have to Currently be Logged into My Account for All 3 Computers, as I did for My Prior Antivirus Service ?

 

Hope This Helps The Norton Tech Team for what it's Worth...

 

Thanks in Advance for Any Responses to this Issue.

 

 

 

2

You mention a 'prior anti virus'.

 

What was it and how did you remove it? You need to fully remove any security product before installing a new one to avoid conflicts.

 

If you install the latest version on all computers you will probably see the same message about being logged in. 

3

Yes - it was Fully uninstalled.

I also removed it's folders within the %appdata% and the %programdata% file structure.

Also Checked "Common Files" under Program Files / Program Files(x86).

I don't think that in My Case, that was a contributing factor to my previous issues, but I'm not going to bank on it.

 

As for my other question of concern - do I have to log into my account on all 3 PC's and stay logged in as I did with my other Antivirus service ?

 

* Almost Forgotten - As for the other 2 computers, I don't get the log in message, as they were both direct downloads and not a trial upgrade, as in my Computer.

4
Riker wrote:

Yes - it was Fully uninstalled.

I also removed it's folders within the %appdata% and the %programdata% file structure.

Also Checked "Common Files" under Program Files / Program Files(x86).

I don't think that in My Case, that was a contributing factor to my previous issues, but I'm not going to bank on it.

 

As for my other question of concern - do I have to log into my account on all 3 PC's and stay logged in as I did with my other Antivirus service ?

 

* Almost Forgotten - As for the other 2 computers, I don't get the log in message, as they were both direct downloads and not a trial upgrade, as in my Computer.

Your removal efforts may still not be quite enough. There may be registry entries that need to be removed. Better to use the removal utility from the company that produced the software. A list of removal tools can be found here.

 

What version of 360 is on each of your computers? Support - About.  It was just with the 2013 version that the 'logged in as' was added to the main screen of the UI.

 

5

My apologies for the late reply - Anyhow, Yes, I've used their Uninstall Tool as well as doing the other aforementioned removals.

 

As for the Version on ALL 3 computers - it is 20.1.1.2 and the Serial numbers are all identical as well.

 

However, Mine is the ONLY one staying logged in, as denoted by the " Signed in as " on the Header of the Program. The other 2 are blank.

6

Header Screenshots

7

On the 2 computers that do not have the logged in as notation, have you logged into your Account from the Identity Safe logi in window?

 

 

 

idsafe login.JPG

 

 

See if you have the display on your NIS main screen after logging in here.

 

BTW even if you are logged in, you can still use a local Identity safe vault. You only need to be logged into your Norton Account if you need to access an online vault.

8

Thanks for the Help PeterWeb - I truly Appreciate your insight.

 

I'm pretty certain that my Problem has been resolved.

 

I went ahead and uninstalled Norton 360 via the Aforementioned Procedures, including the Registry.

Rebooted My Computer, Cleared all Caches, and any LSO cookies.

Did a Complete Shutdown.

Once the system was up and running again, I then Proceeded to reinstall Norton 360, but this time without logging into my Norton Account, and using the N360 Downloader instead of the N360-TW-20-1-0-24-EN-US.

 

After Norton installed, Norton then Updated the Product Key without my having to Type/Paste it in this time, and gave me the 4 greens to go - It's been working ever since.

 

I am no longer staying logged in as mentioned before - As my concern was that some other Program/Website might get my login data via the LSO or by whatever other means, along with my Banking information on the Norton site... and no matter how many times I've tried to log out, I was still staying logged in... Everytime that I would select the "Account" button on the Norton360 Header, I would go straight into My Account without having to login, and there's My information.

 

One does NOT want to search the web staying logged into their Bank Account,or any other account for that matter, and with these Zero Day Variant Exploits, I didn't want to take that chance either.

 

Once Again, I thank you for Your Time, and if I should have anymore issues, I Will Surely Post it.

 

9

I think you took the long way around, but the result is what you wanted.

 

There should have been a link on the Identity Safe log in window to log out of your Norton Account. See the lower right side of this image.

 

 

new ID Safe login2.JPG

 

 

 

Anyway,,, alls well that ends well.