Multiple Trojan Viruses

Norton Security | Norton Internet Security
1

Norton keeps detecting and deleting these viruses but they still keep coming back.

Trojan.Gen.2 80000064.@

Trojan.Zeroaccess.B 80000000.@

Trojan.Gen.2 000000cb.@

Trojan.Gen.2 00000004.@

Trojan.Gen.2 80000032.@

 

Can anyone please help

2

Same exact problem here...please help....

3

Please do not follow instructions given to other users.  The steps are tailored for individual machines and using them on a different system can cause damage.  Post your issue in your own thread and wait for a response.  Bumping your thread will cause further delays, as the requests for help are taken in the order received - which means the oldest at the bottom are responded to first.

 

4
schen60 wrote:

It has been almost 24 hours and no one has replied. I notice that alot of other people seem to have the same problem as me. Is it alright if I follow their threads as well?

 

Anyway, I'm also going to use this chance to add some more information.

I use Windows 7 64-bit

The viruses keep appearing in my $Recycle.Bin

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Download these 2 programs to you desktop ready just in case after the break you have no Internet  Don't run them yet

 

http://www.bleepingcomputer.com/download/farbar-service-scanner/

 

http://www.bleepingcomputer.com/download/combofix/

 

 

And yes for users reading I Infected my system with this variant and watched what happened during and after the break.

 

Quads

 

5

Norton keeps detecting and deleting these viruses but they still keep coming back.

Trojan.Gen.2 80000064.@

Trojan.Zeroaccess.B 80000000.@

Trojan.Gen.2 000000cb.@

Trojan.Gen.2 00000004.@

Trojan.Gen.2 80000032.@

 

Can anyone please help

6

Hi, thank you very much for replying and helping me with this problem. I have downloaded both programs to my desktops and await for the next step. On another note, Norton is no longer detecting any of the viruses now. I don't think I did anything to cause this, but I'm a bit worried what this means.

7

Download the 2 attached .txt files, and remove the .txt extension so that you have the files end in .reg (ZAFix1.reg) etc.

 

Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes.  A cofirmation message should them appear saying that the data has been added..

 

The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.

 

For me this repaired the 2 Windows registry keys in question.  So then I could after deal with the rest and also repair broken services.

 

Quads

8

Ok, I have download and installed them.

 

9

Run FSS.exe, Tick all the boxes before running the scan and post back a log.

 

Quads

10

Alright, here it is.

11

Download the attached .txt files, and remove the .txt extension so that you have the files end in .reg 

 

Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes.  A cofirmation message should them appear saying that the data has been added..

 

The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.

 

 More service reg files to come

 

Quads

12

After adding to the registry all those, restart the system and Run FSS like the first time, ticking all the boxes.

 

Quads

13

ok, i have downloaded and run all of them. You didn't say if you wanted me to post the log, but i'll just add it here just in case..

14

OK

 

Please read carefully Read all of this message first

 

Already Downloaded.


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Quads

15

For some reason Norton won't let me disable the program. Is this going to be a problem?

16

Never mind about Norton. So I ran ComboFix and here is the log. Awaiting the next step.

17

Run FSS again with all options ticked, and post log.

 

Quads

18

Ok, here it is.

 

 

19

That is better, now we can go on to  Step 4.

 

step 4. (a)

 

Please read carefully and Slowly

 

You might have to export the results

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

 

Quads

20

Ok, I hope this is correct.