I had Norton internet security on my computer, instead of renewal the same product, I bought Norton 360 and I download
it but in my account I saw that you charge me for the Norton internet security renewal also. I don't want to pay both of them
So what should I do now. I want you to refund me one of them.
What can you do
Hi jocharbonneau,
In order to request a refund as soon as possible, please contact Symantec Customer Service at the link below (for US and Canada); you can use the chat feature for free, and the support agent will process the refund request for you:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs
I can confirm from my own experience that the refund process is usually very straightforward and quick. After your request has been submitted, you should also receive a confirmation via e-mail. Please tell us how it goes - thanks :-)