My company exe gets auto updated and is being removed

My company sells software - this software will autoupdate. The exe that gets autoupdated is being quarantined by Norton. I dont know which customers have Norton and this is a nightmare. This just started happening.

 

I want to tell Norton to always exclude my company's program from their Sonar checking. is this possible? can i get my exe into some type of exclusion list which in turn would be sent out in a Norton update?

Hi fortdox,

 

While I can't guarantee that the Symantec engineers will be able to do anything, I highly suggest submitting the following forms:

 

https://submit.symantec.com/false_positive/stability/

 

https://submit.symantec.com/false_positive/

 

I am sorry that agents cannot directly control exclusions in the product, so I wish you the best of luck on resolving your issue.

-James