My Computer Hijacked by Certified-Toolbar Search

I have run Norton anti-virus several times, and it is not picking up this infection.  Is there any Norton update to solve this problem?


Donn2016 wrote:

I have run Norton anti-virus several times, and it is not picking up this infection.  Is there any Norton update to solve this problem?


Welcome,

Your problem may not be a virus. There are other types of infections. I would try either the free scanner from Malwarebytes

http://www.malwarebytes.org/products/malwarebytes_free

or the one from SuperAntiSpyware

http://superantispyware.com/

once and if that doesn't solve the problem I'd go to one of the free specialized help sites listed below and work with a single sepcialist there to resolve the problem.

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Keep us posted

Donn2016, it's not a virus, could be a potentially unwanted app though. Certified toolbar is an add-on/extension. You need to find and remove these:

 

  • Certified Toolbar 2.1
  • Protected Search 1.1

Since it changes web browser's settings you will have to reset them manually. 

 

A hassle worth going through: http://deletemalware.blogspot.com/2012/10/remove-searchcertified-toolbarcom.html

 

Or you may give Malwarebytes a try: http://www.bleepingcomputer.com/virus-removal/remove-search.certified-toolbar.com-hijacker

 

Next time, pay more attention when installing software which comes bundled with toolbars or additional search providers. 

 

Cheers!