My devices shows only 4 of 5 used but won't let me add another device

When I an under My Subscriptions it shows 4 of 5 license used and then click on manage licenses it shows 4. When I go to My Devices it shows the 4 but the button to + device is not lit up to press. When I tried to add another device from the home screen it deletes one so that it stays at 4 under My Devices.

It seems like it some how thinks I only have 4 available on that screen.

Has anyone run into this?

Thanks,
Staci

You have 4 protected devices.
Manage Licenses reports 4 of 5 License(s) used
You want to add a fifth device via My Devices → Add Device
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Did you try Download from your My Subscriptions page and ignore your My Devices page.
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Please post progress

Hello @Staci_Lea
Please post progress