My independent software business is suffering because of WS.Reputation.1

My independent software business is suffering because of WS.Reputation.1

 

VirusTotal shows that the latest update to our product is 100% safe and yet people using Norton AntiVirus cannot download it, VirusTotal scan results

 

The website our product is available on, www.inventorysystems.com.au, is a BigCommerce hosted ecommerce solution used by over 25,000 succesful online stores worlwide.  And yet Symantec claims that our produc's setup file which over 50 people download every month is a security risk.


Congratulations to you Symantec for damaging the reputation of a perfectly good software product.

 

Please show me how to resolve this issue immediately.