My NIS 2013 upgrade to 20.2.0.19 Experience

Norton Security | Norton Internet Security
21
peterweb wrote:

 

You may find that even though you run the NRT, you may still have the local vault available. Make sure you are logged into the local vault before you run NRT.

 

As you seem to up for a reinstall anyway, it is a good time to try this out.

 

 

Nope it did not offer me the Local Vault, even though I was logged into it when I ran the NRT - as a matter of fact you will not believe the rest of the story - once I figure it out - I will tell it.  :smileyfrustrated:

At present I am upset and need to mellow prior to saying what happened.  I can tell you this - there is something major with NIS 20.2.0.19 - or the progression to it - on cetain systems - s my other Win 7 was wokring just fine until I trieed to set up this Online Vault in conjunction witih it.  Give me some time to figure it out and I will report what is going on - but not until after I get some enjoyment watching WWE!

 

 

 

22

Hello Yank,

 

Are both your systems, Vista & W7, are 32-bit or one 32-bit and the other 64-bit?

That could narrow the problems you are having.

I have 3 laptops, one with XP Pro SP3 running NIS 2012, and 2 with W7 HP 64-bit, one running NIS 2012 and the other NIS 2013 latest release 20.2. and something.

So far, I'm running NIS 2013 without any problems, BUT I have Identity Safe from the main NIS GUI disabled, and Norton Toolbar disabled from the menu IE9, manage add-ons.

However, I have Vulnerability Protection & Identity Protection add-ons enabled.

I do not use at all the Identity vault, local or cloud-based, that's probably the reason why I do not have any weird behavior with NIS 2013.

As for my other 2 laptops, I will not upgrade to NIS 2013 before January or February, as I hope until then that the 2013 product will have less issues, especially with Windows XP SP3 32-bit.

 

Regards,

23
yank wrote:
peterweb wrote:

 

You may find that even though you run the NRT, you may still have the local vault available. Make sure you are logged into the local vault before you run NRT.

 

As you seem to up for a reinstall anyway, it is a good time to try this out.

 

 

Nope it did not offer me the Local Vault, even though I was logged into it when I ran the NRT - as a matter of fact you will not believe the rest of the story - once I figure it out - I will tell it.  :smileyfrustrated:

At present I am upset and need to mellow prior to saying what happened.  I can tell you this - there is something major with NIS 20.2.0.19 - or the progression to it - on cetain systems - s my other Win 7 was wokring just fine until I trieed to set up this Online Vault in conjunction witih it.  Give me some time to figure it out and I will report what is going on - but not until after I get some enjoyment watching WWE!

 

 

 

You know if it can be found, we will find it here.

 

I did not want to go from my memory, but I was able to retain the local vault after running NRT.   See  http://community.norton.com/t5/Other-Norton-Products/NRT-and-NRNR-and-2013-products/m-p/805750/highlight/true#M50596

 

24
yank wrote
:Nope it did not offer me the Local Vault, even though I was logged into it when I ran the NRT - as a matter of fact you will not believe the rest of the story - once I figure it out - I will tell it.  :smileyfrustrated:

At present I am upset and need to mellow prior to saying what happened.  I can tell you this - there is something major with NIS 20.2.0.19 - or the progression to it - on cetain systems - s my other Win 7 was wokring just fine until I trieed to set up this Online Vault in conjunction witih it.  Give me some time to figure it out and I will report what is going on - but not until after I get some enjoyment watching WWE!

  

OK, here's the crazy what happened.  I systematically went thru the Uninstall NIS 2013 via the Control Panel  (after insuring my Local Vault was left opened), selecting Option 2 - remove it all.  Uninstall ran and I rebooted as requested. 

 

I then got sneaky, I opened IE to my Home Page - I got the same continuous loading spinner in the URL block and slowly but surely, toolbar by toolbar, portion of the web site by portion of the web site, my Home page loaded.  The spinner stopped spinning and I could not do anything. 

 

It seemed like maybe 30 to 45 seconds later, I could click on the items in the Menu Bar (Tools etc) and they would respond. 

Prior to that I could not have them respond. 

 

I then selected the RED X to close the page and it sat there and looked at me for about 15 seconds and then finally closed. 

 

I then ran the NRT as admin since I had downloaded it before I started and had it on my HDD.  NRT ran and it requested a reboot which I gladly provided.  I then opened Norton Account, clicked on the Yellow download button and proceeded to download NIS 20.2.0.19.  It installed and activated just fine.  Finally I got to click on Explore -  NIS 20.2.0.19 opened, and I ran LU - 12 downloads, all completed fine and then I ran LU one more time and got a Pulse Update.  Ran LU again and it said "no updates found."

 

I then checked in IE 9 and I got the same results I had achieved with IE9 when I had NIS uninstalled.  ie  a gradual load and then finally able to us the Menu Bar and the NTB in all it's full glory - complete with text appeared as it should.  At the point in time that I could access the Menu Bar (Tools etc and get a response as explained above) I could not get a response from the Vault Button. 

 

I then went to FF, veerything looked good s far as Nis went and I opened the vault - being offered the online vault, plugged in my online password and it opened.  At this point in time I went to All logins - I got about 8 logins - which is the number of logins I had in my Local Vault on the laptop.  I did not get the larger numberof log-ins I had on my desktop and had been shown when I accessed the online vault from the laptop in NIS 2012.

 

For some reason I remembered I had ubninstalled Norton Management from the laptop, so I reinstalled it while in FF, no problem.

 

I went back to IE 9 and was met with the same super slow response - I have been on dial up in the past, but this was worse - like dial-up on an old crank phone and I couldn'tcrank fast enough. :smileyfrustrated: 

 

Eventually my Home pageloaded completely and I must admit that the Norton Toolbar in all it glory was present (text included) and if I waited on it long enough, I could  use the Vault Open button -  to open other sites (still the limited number I talked about before from my local vault) and they would load very, very slowly also.

 

From lack of something better to try, I went back to my Win 7 system that has been running NIS 20.2.0.19 with both the Local and Online Vault (over the top upgrade from NIS 2012).  I logged out of the Local Vault and into the Online Vault.  For the next what seemed like 5+ minutes I could not do anything on the system.  Close pages down, open new pages, or navigate away from the spinner on the Vault button.  Things finally calmed down and that is the time I decided enough was enough - time for some WWE.

 

So this AM I boot up my Win 7 desktop that has been running fine until it strated spinning when I loggd in my online account last night - allis well - in both vaults.

 

I log into my laptop and open NIS, run the LU as I always do and attempt to go to my Home page - same as before - but I eventually get there.  I wait awhiel oonger and attempt to Open vault.  I get a request for my Online Vault passwrod, enter it and get logged in.  Click on All logins and all of my logins are present - not like last night when only my previous Local vault logins were listed.  BTW, I had a full complete Norton Toolbar (including Text)  Once my homepage fully loaded.

 

So at this point in time I am inclinded to believe there is nothing wrong with the NIS 20.2.0.19 instal I have, not the functioning of the Online vault.

 

I have uninstalled IE9 and reinstalled it before while working with this - to no avail, so I guess I need to stafrt looking some other places.  Guess I'll have to dig deeper into the Event Log and perhaps the Problem Reports and Solutions in Control Panel to try to make sense out of what is going on and causing the hangs in IE - like I said before all is fine in FF.

 

That's my story and I am sticking to it.

 

 

 

25
Apostolos wrote:

Hello Yank,

 

Are both your systems, Vista & W7, are 32-bit or one 32-bit and the other 64-bit?

 

My Vista laptop is 32 bit, while my Win 7 desktop is 64 bit.

 

That could narrow the problems you are having.

I have 3 laptops, one with XP Pro SP3 running NIS 2012, and 2 with W7 HP 64-bit, one running NIS 2012 and the other NIS 2013 latest release 20.2. and something.

So far, I'm running NIS 2013 without any problems, BUT I have Identity Safe from the main NIS GUI disabled, and Norton Toolbar disabled from the menu IE9, manage add-ons.

However, I have Vulnerability Protection & Identity Protection add-ons enabled.

I do not use at all the Identity vault, local or cloud-based, that's probably the reason why I do not have any weird behavior with NIS 2013.

As for my other 2 laptops, I will not upgrade to NIS 2013 before January or February, as I hope until then that the 2013 product will have less issues, especially with Windows XP SP3 32-bit.

 

Regards,

I do not have a mixture of versions as both are running NIS 20.2.0.19.  At present I am happy with either the Online or the Local and Online setups on each.  I just need to get the IE9 straightened out on the Vista laptop.

26

Hi Yank,

 

Here are some things to try:

1).  Open IE without add-ons. Is it loading properly?

2).

In IE go to Internet Options > Connections > LAN Settings.

Turn OFF 'Automatically Detect Settings'  and everything else inside that tab.

 

Restart IE and after this reboot your system. See what happens.

 

3)  Delete your browser's cache.

4) From the Manage add-ons window disable "Office document cache handler" and if you have Java installed disable Java SSV Helper both add-ons.

5). Momentarily disable also your search providers.

 

Let us know the results.

 

Regards, 

27
Apostolos wrote:

Hi Yank,

 

Here are some things to try:

1).  Open IE without add-ons. Is it loading properly?

2).

In IE go to Internet Options > Connections > LAN Settings.

Turn OFF 'Automatically Detect Settings'  and everything else inside that tab.

 

Restart IE and after this reboot your system. See what happens.

 

3)  Delete your browser's cache.

4) From the Manage add-ons window disable "Office document cache handler" and if you have Java installed disable Java SSV Helper both add-ons.

5). Momentarily disable also your search providers.

 

Let us know the results.

 

Regards, 

I disabled all add-ons - everything worked fine, the latest add-on that was installed was the Sockwave Flash Object 11.4.402.287 which lookd like a good place to start (most recent).  I re-enableed it and my problem returned.  I re-enabled all others and disabled it and everything worked as advertised.

I haven;t decided if I am going to pursue this or not - but it appeeas everything is woprking fine in IE 9 FF 16.0.2 and also NIS 2013 - including the online vault and filling my logins .

 

I want to thank everyone for their assistance.

 

28

Hi Yank,

 

Use the flash player uninstaller and after reboot reinstall Flash Player again.

Here's the link:    www.adobe.com/support/flashplayer/downloads.html

As for the "automatically detect settings",  described in a previous post, it is recommended that you disable it since it is responsible for latency issues in IE8 & IE9.

Hope this helps,

 

Regards,

29

Hello yank,

 

I'm not a techie and far be it from me to advise a guru. But I am still running NIS 2012 v19.9.0.9, and this past weekend I updated Adobe Reader 10.4 to version11.0 by uninstalling 10.4 and installing 11. Immediately my IE9 turned into frozen molasses. So, I uninstalled Adobe Reader 11. But, IE9 was still nearly-frozen; so freaking slow that it was nearly impossible to get to TOOLS --> "Manage Addons" (initially grayed out; six minutes for me). Ultimately, disabling Adobe (Shockwave) Flash Player 11.4.402.287 unfroze IE9.

 

It seems that it In my case, while updating to Adobe Reader 11, somehow Adobe (Shockwave) Flash Player 11.4 got corrupted. So, an uninstall of Adobe (Shockwave) Flash Player and a re-install, and another uninstall of Adobe Reader with a re-install solved my IE9 problem.

 

(In the interim...as part of my learning curve...I may have unnecessarily uninstalled and re-installed IE9, per MS procedures, which did not fix IE9's slow/frozen problem. It was the uninstall and re-install of Adobe Addons that fixed it.)

 

It might be possible that your update to NIS 20.2.0.19 may have somehow corrupted your Adobe (Shockwave) Flash Player.

 

Confirming the recommendation from Apostolos, an uninstall and re-install of Adobe Flash Player may fix IE9 for you, too.

 

Best wishes, from a non-techie.  :robotvery-happy:

30
1mcrtd wrote:

Hello yank,

 

I'm not a techie and far be it from me to advise a guru.

Hi 1mcrtd,

Lots of people advise Guru's as that title is mostly  based on one's knowledge of Norton products - and is especially true in my case.  I get around Windows for the most part, but when it comes to Java, Adobe, networking and pings etc - I am a novice.  I am thankful there are others who share their area of knowledge with others.

 

First of all thanks for your very useful info and background of what IE 9 was doing - mine was pretty near the same at one time.  Molasses - I knew exactly what you meant!  :smileywink:

 

Hi Apostolos,

 

Thanks again for your assistance and my Automatic Detect Settings was already turned to off.

 

I went ahead and uninstalled Flashplayer, using the uninsatll instructions, dleeting the folders contents etc.  Installed a fresh copy of Flashplayer, renabled the Add-on and all seems to be working and playng nicely with NIS 20.2.0.19.

 

A long battle, but I had some great help that I am thankful for along the way.

 

Although there were other things that helped get to the bottom of this I selected what I considered the "actual fix" as the solution.

 

31

Thanks Apostolos

 

My Flash ws acting up with Firefox. After reading through this thread, I decided to try your solution, and now Firefox is more responsive.