My norton antivirus shows module 8920 error 210. it can't upgrade.

Hello

Norton Antivirus (16.8.3.6.) can't be upgraded for months. It shows installing update 2 of 2 failed. Module 8920 error 210.

 

When I try to upgrade using Nav downloader, it shows "windows...." and the option "report" and "don't report". This computer still use windows xp.