My online family Norton is not showing any activity!

Archive
1

It has recently stopped showing any activity at all, when just last night we were on the computer that it monitors on Facebook and watching music videos.  I have not turned off any of the settings for the web or search.  It's just not showing any of the activity at all.

2

When your PC is on and booted up to Windows, please check by the system clock that Safety Minder has loaded up as well. If yes, a little yellow icon with a paw should be there.

 

If it's not there, you should try to uninstall, and then reinstall Norton Safety Minder.

 

 

Let us know the results.

3

I encountered this same problem today. I just installed online family for the first time yesterday and it worked like a champ, but the last time it recorded any activity on my kids' computer was at 3 this morning (when the computer was in lock-mode, which I found strange) and my daughter has been on the internet all day and no activity is being recorded. I looked in the system tray and the pawprint icon is there, but went ahead and uninstalled and reinstalled. It appears to be working again now, but I did notice some oddities that might be helpful in identifying problems.

 

I turned on time limits on one of my kid's accounts on the website and set it to be available from 8am-9pm. However, at about noon, NOF popped up on my daughter's computer telling her that her computer would be turned off in 15 minutes. I couldn't figure out why it was doing that, so I turned the option off and decided to leave it to Windows to limit the computer access (I was running both the windows 7 parental controls and the norton time limits at the same time). Then when I disabled NOF on my daughter's account in order to uninstall and reinstall, I noticed that the timestamp on the notification on the website said it was 2:30am on the 30th when it was actually 8:30pm on the 29th. Since reinstalling, the timestamp has changed to the correct time, but it does appear that the program hit some kind of time-keeping glitch before the reinstallation. Perhaps this is related to the mysterious 3am website access that occurred on my daughter's account while the computer was in locked mode?

4

HI tlmorganfield,

 

Could you post a screen shot of the Time Settings page so we can check into the issue?

 

 

Thanks,

Katie