My Paid Subscription is not shown on Google Play Store

Norton 360 for iOS | Android
1

My Paid Subscription is not shown on Google Play store,

or inside the Norton360 mobile app.

It is only show when i logged into Norton website.

I’ve already downloaded PROOF of my subscription that has my product key.

I can use all functions of my Norton360 mobile app.

But the Subscription is simply not shown.

2

Hello @user11115
How was subscription purchased?

A Norton 360 subscription will only appear in the Google Play Store if it was purchased as an in-app purchase through Google Play’s billing system. If you purchased your subscription directly from the Norton website or a retail store, you must manage it through your Norton account.

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Check Google Play: Open the Google Play Store app, tap your profile icon (top right), and select Payments & subscriptions > Subscriptions. Check if Norton 360 is listed here.

Check your Norton Account: If it’s not on Google Play, sign in to your Norton account on the Norton website in a web browser. Go to the My Subscriptions tab to view your active plan details and licenses.

Check your email receipts: Search your email inbox for a purchase confirmation or receipt. The sender (Google Play or Norton) will indicate where the purchase was made.

Ensure you are signed in with the correct account:

  • On your Android device, make sure the Google account you are using in the Play Store app is the same one used for the subscription purchase.
  • In the Norton 360 app, ensure you are signed in with the correct email address and password associated with your active subscription.

Refresh the app’s license status:

  • Open the Norton 360 app.
  • Navigate to Help > Subscription Status to force the app to sync with the Norton servers.

If you have confirmed that the subscription is active on your Norton account but still doesn’t show correctly in the app or Google Play:

Reinstall the app:

  • Cancel any pending Google Play subscriptions to avoid duplicate charges.
  • Uninstall the Norton 360 app from your device.
  • Restart your phone.
  • Reinstall the Norton 360 app from the Google Play Store and sign in with your Norton account credentials.

Contact Support:

  • If you still cannot resolve the issue, you will need to contact Norton Support with your purchase details for further assistance.

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Fix incorrect subscription status of Norton 360 app purchased from Google Play Store
https://support.norton.com/sp/en/us/home/current/solutions/v122965409

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To fix an incorrect subscription status for a Norton 360 app purchased directly from Norton, you should first try to synchronize your product with the Norton server.

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To fix an incorrect subscription status for a Norton 360 app purchased from a retail or online vendor, you need to ensure the product key is correctly associated with your Norton account and then synchronize the app with that account.

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Once the key is registered to your online account, make sure your app is signed in with the same credentials and is synchronized.
Launch the Norton 360 app on your mobile device.
If you are not signed in, tap Sign In and use the same email and password associated with your Norton account.
If you were already signed in, you may need to go to your account settings within the app and look for an option to “Restore Purchase” or “Redeem a subscription” > “Sign in with Norton account” to refresh the license information.
On Android, you may be presented with a list of active subscriptions; select the correct one and tap Next.