My renewal fee came out a month ahead of time, how do I cancel my subscription and get a refund? I've already jumped through the hoops online

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them: The system bounces me everywhere accept where I need, To cancel and get a refund

@BrendaSusan_Ward Is this where you were trying to get your refund started?

Start the refund process link:

SA

please cancel my subscription

@jerryl_duke Please follow the link I posted above. No one on the forums has access to user accounts. Assistance with those issues must be done via customer support. Begin that process at this site link:

*Note- When you have entered the AI chat type in “agent please” to be connected to a live person. At times you have to type that more than once before being redirected.

SA