Hi,
I renewed my Norton 360 virus scan about 3 weeks ago and I've encountered a very annoying and potentially harmful problem. My Norton 360 tells me that my "PC needs to be scanned for viruses and spyware" however, when I go to scan it remains idle and doesn't scan at all. It simply says:
Virus and Spyware checking
Total Items Scanned: 0
Risks Found: 0
Risks Fixed: 0
Items processing: 0
I can leave it on all day and it won't scan anything therefore I don't know if I have any viruses etc. Other than that, my software is completely up to date - I have run the Live Update etc.
How do I get my scan to actually work? I spent good money for this renewal so I'd like this to be fixed quickly
I'm using Windows Vista and my previous Norton 360 (installed via the CD-Rom) worked perfectly. This version of Norton was renewed online.
Kind regards,
Royr99