Norton Anti virus safe web has marked my site as malicious from a problem several years ago.People ( mostly those poor Windows users) are not able to access my site if they have Norton on their computer!! My server assures me my site is clean. I have followed the ridiculous instructions on the Norton site of verifying my site and I still can't get anything to work. Even the link they provide to check the HTML file I embedded in my root folder does not work. Not to mention I don't particularly like to embed a Norton file into my site just so they can verify if I am the rightful owner. Unbelievable. What is with these people? No one to talk to except for someone in India or someplace who has no friggin idea about much of anything. So bottom line, I'm being held hostage by Norton and I am really unhappy about it as I am losing money. Anti virus software is a load of garbage in my opinion and this is a testament to that. Now is it going to take a lawyer to get this resolved?
Hi Frankie2blue,
The Norton Safe Web site outlines how owners can have their sites re-tested and provides an appeals process if you feel that your site is still not being accurately rated. Have you pursued those avenues?
http://safeweb.norton.com/help/site_owners#rating_inaccurate
Yes I have done that and can not seem to get it verified. Something maybe I am doing wrong, I don't know, but it should not be this complicated. I have two days into trying to resolve this mess. with no success.
Part of the problem is that I can not appeal if I can't even get my site verified. As I stated, I really don't like embedding one of their files in my site, though I did and when I go to the link they provide to check the new file in your root folder and it shows up as "Not Found". My server can not help me at all as they say the ball is in my court and have to deal with Norton. I can not believe the frustration this is causing, not to mention the waste of time.
Hello Frankie2blue,
The Safe Web authentication code only needs to remain on your site until ownership has been verified. It can then be removed.
If you are having trouble uploading the HTML file to your root directory, you could add the Safe Web meta tag into the head element of your home page.
Lastly, you can appeal the rating once ownership has been verified. That is what the Site Dispute tab in your Safe Web profile is used for.
If you still have trouble getting ownership verified, once you have added the meta tag, send me a Private Message with the site URL.
Thanks!
Phil. PM sent. Thanks.
Hi Frank,
Thanks for the link via PM.
The Safe Web meta tag appears to be properly formatted, however it is outside of the head element on your home page.
Since you are using Dreamweaver, could you move the tag so that it is located between the <head> and </head> tags?
Once that is done, upload the page to your server and then go back into your Safe Web profile and try the verification again.
Let me know how you do.
Your artwork is exquisite! We must get this resolved so that the general public can view your site with confidence.
Phil, sent another PM. Thanks
Phil,
I got the verification to work. Not sure where to go from here though. Thanks for your help
Glad to hear that!
Please follow these steps:
"If you feel that your Web site has been given a rating by Norton Safe Web that is inaccurate, you can easily request a re-evaluation following these steps:
- Sign in to your Norton Safe Web account.
- On the "site dispute" tab, click the "Re-evaluate my site" link next to your Web site name. You can raise your concerns and issues regarding content on your Web site here."
Let us know how you do.
Phil,
I got the re-evaluation done and when checking the site now, all appears to be okay. I thank you again for your interest and help.
I am happy that I was able to assist you with this.
http://safeweb.norton.com/report/show?url=frankcorso.com
Looks great!