My subscriptions won't load, in the app or when I visit the Norton website

[MrRichardA_Brown]

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Issue abstract: My subscriptions won’t load, in the app or when I visit the Norton website

Detailed description: This means I can’t see what devices Norton is protecting. It tells me that I have used 11 out of 20 subsecriptions, but when I try to protect another device, it tells me I have used all my subscriptions

Product & version number:

OS details:

What is the error message you are seeing? TCan’t provide this information. try again later.

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[bjm]

@MrRichardA_Brown

My subscriptions won’t load, in the app or when I visit the Norton website

and you’re allowing all Norton pages content?
and you’re accessing the correct Norton account?
you’re reporting that you do not find your subscriptions here →
https://my.norton.com/extspa/account/subscriptions

fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]

How to Use Norton Live Online Chat 2024 [here]

Norton Services Status
All components are Operational
https://status.norton.com/

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Remove license from an unused computer

1. Sign in to your account.
2. In the top-right corner of the page, hover over the account icon or photo and click My Subscriptions.
3. On the My Account page, on the My Subscriptions tab, select the product you want to manage.
4. Under the product, click Manage Licenses.
5. In the pop-up window, choose the device that you no longer use, and then under Remove License, click the bin icon.
6. Click Remove to confirm.

Remove a device from your Norton account [here]

Remove your existing device and transfer your license to another device

1. Sign in to your account.
2. On the My Account page, on the My Subscriptions tab, select the product you want to manage.
3. Under the product, click Manage Licenses.
4. In the pop-up window, choose the device that you no longer use, and then under Remove License, click the bin icon.
   
5. In the Remove License window, click Remove to confirm.

Transfer your protection from one device to another device [here]

Identify devices that are currently protected by Norton [here ]

Norton account does not display your devices correctly [here ]

Set your Norton product to allow you to remotely manage your protected devices [here]