My website is blocked by Norton SafeWeb (Malicious Sources/Malnets)

Hello,

My website, onebaiak.com.br, is being blocked by Safe Web and is categorized as:

Malicious Sources/Malnets - Suspect

This project is one of several others that use the same website and systems, just under a different name. It manages accounts, guilds, payments, etc. for an MMORPG game. The download you have is verified and certified malware-free.

This one, among several other similar projects I own, was detected as spam, but it is not.

I do not send mass emails; my email server configuration is correct with the latest anti-spam technology.

What I did:

  • I created an account, added the sites, and verified ownership.

  • Filed a dispute

  • First time: I get a 500 error, I can’t send

  • Second time: Can’t send because the dispute is already pending

  • I waited two days, no emails, nothing

  • I asked customers to leave feedback

  • I checked other scanners/blacklists, but they’re all clean

My other website linking to my software is fine according to SafeWeb.

I have no idea what’s wrong, so I can’t fix it.

Can anyone help?

Submit a file or URL to Norton for review here

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https://onebaiak.com.br

Alert ID: 9ae41bf16eaa

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https://sitecheck.sucuri.net/

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https://www.virustotal.com/

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We resolved the domain onebaiak.com.br to IP address 104.21.20.37
104.21.20.37 was not found in our database
ISP|Cloudflare, Inc.
Domain Name cloudflare.com
Country United States of America
City San Francisco, California

https://www.abuseipdb.com/

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https://www.virustotal.com/gui/ip-address/104.21.20.37/relations

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Dispute is already in progress.
https://safeweb.norton.com/

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Edge

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Chrome

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Please review: How-To Contact Norton Support

The shipment has already been made, do we just have to wait now?

you disagree with website rating
you’ve reported false positive
you’ve waited ~ 48 business hours
you disagree with website rating

The site still has a phishing status. There’s no reason to accuse this on a site that only displays news and information about a game. It’s unfortunate.

https://onebaiak.com.br



Alert ID: 7d934f94a764

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you’ve waited ~ 48 business hours
you disagree with website rating

@usuario_a24 Is this you listed in this search?
https://www.ip-tracker.org/lookup/whois.php?query=onebaiak.com.br

SA

Hello @usuario_a24

My problem has not been resolved, you can close the topic.

Hello @usuario_a24

Disagree with Safe Web/Web Shield rating → Submit a URL to Norton for review here
Submit false positive report → wait ~48 business hours.
Disagree with Safe Web/Web Shield rating → Contact Norton Suport

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Sucuri SiteCheck https://onebaiak.com.br here

TLS certificate does not match the host name here

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Alert ID: f3938af9effa

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https://www.abuseipdb.com/

We resolved the domain onebaiak.com.br to IP address 69.62.102.200
69.62.102.200 was not found in our database

ISP Hostinger Operations, UAB
Usage Type Data Center/Web Hosting/Transit
ASN Unknown
Hostname(s) srv763752.hstgr.cloud
Domain Name hostinger.com
Country :brazil: Brazil
City Sao Paulo, Sao Paulo

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