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1. I did not try doing a backup before the patch
2. I have not tried setting the file set to something smaller (I assume you mean setting how much Norton tries to put on one disk), and couldn't find how to do that earlier, and had assumed it wasn't an option. I still can't find how to do this online, or through checking out the options in Norton 360. So please let me know how to do so. If you mean reducing the entire backup set to 4 GB, please let me know, and I'll try that. That will be quite time consuming and should be unnecessary (Norton should be able to sort out what of the total fits on a 4.7 GB disk).
3. The backup set is mostly small files. 17 gig of pictures, almost all of my music and video is on an external hard drive, and not part of the backup. Norton is consistantly trying to put 8,500+ files onto one 4.7 GB DVD
4. Like I said, my large files (videos and mp3) are on another drive or excluded from the backup because I already have hard copies, and don't have many other large files, The biggest being the install file for Norton.
5. I let Norton find all the files it searches for by default after excluding some, and my backup set is 32.2 GB, my total hard drive is 74.3 GB, and I have 15 GB free on the drive. I assume that the other 20GB are program files, and the 6 GB of media files I have excluded. Norton correctly tells me with a conservative estimate that this should fit on 8 disks.
I have almost the exact same issue as was posted in the thread http://norton.lithium.com/norton/board/message?board.id=Norton_360&thread.id=1370, but that thread shows no solution, and is closed.
I am running Windows XP on an HP Pavilion DV4000 with a NEC DVD+-RW ND-6500A dual layer drive, and using Norton 360 v. 2.4.04
Every time I try to back up my system, everything goes fine until the dvd I am using gets most of the way filled (about 4.3 Gig) and then I get the message "the disk has failed..."
If I insert another disk, it gets to the exact same point and fails again, with the same amount of data written to the disk. If I restart my computer and try again it fills the disk to about the same amount (4.3 gig twice, then 4.36 twice after a reboot), and then gives me the same error message.
I have used 3 different brands of DVD-R, including one Dual-Layer disk, and it never works.
I have no problem writing to DVD or CD with a pleathora of other programs (Nero, cakewalk, itunes, windows media player...), and have used multiple disks from the same package as the ones I am using now, with no problems (I filled the DVDs completely, 4.7Gig, no problem). I have the most recent firmware offered through the HP website (though it dates back to 2005), the latest drivers updated automatically through device manager, and no other problems with my system.
Thanks for the help
Hi Paragot,
At this point I'd like to ask if you would gather some logs for us so we can review them and hopefully determine the cause of this issue. I'll private message you the details.
Thanks,
Matt
Paragot,
Couple of questions for you.
1. Did you try backups of this size on your system before the 2.4.0.4 patch? Or did this start failing only after putting on the 2.4.0.4 patch?
2. How close to full disk size do you have your file set? Have you tried trimming the file set to a size that is something slightly smaller (like right at 4.0) to see at what limit it works?
3. Is your backup set mostly small files or perhaps a lot of music files from iTunes or other music files?
4. Does it contain some real large files or large compressed files?
5. Have you tried using a file set to backup that is considerably larger than the full disk set? Backup should span the job over to the next disk.
Thanks
bk