N360 shows 1 day left, but my subscription ends in 2017

N360 is indicating only 1 day left on my trial period, but my I´ve renewed my subsctiption  on january and it ends in 2017 (info verified on norton website). I´ve run the remove and reinstall and it shows the following message: "fail in detect products with automatical upgrade". (I´m translating from portugese, so maybe it´s not the  literal phrase that shows on english versions.).

What can I do on this scenario?

thanks 

João