N360 Startup scan

Norton 360 for Windows
1

I ran a startup scan with N360 and I see a lot of error msgs. in the log similar to this:

File C:\ProgramData\Microsoft\Windows\Containers\Layers\ebaf9e2c-82b6-4300-a04e-1b0a40582654\Files\Windows\WinSxS\amd64_userexperience-shared_31bf3856ad364e35_10.0.26100.4202_none_b2cde26370bfbd74\D788EDDB\video.scale-100.png Error 0xC000003E {Data Error}

End: Number of searched folders: 488194
Number of tested files: 2680963
Number of infected files: 0

Not sure what to do..

2

If infected files equal zero you have no virus.

The file referenced as a data error was probably skipped for some reason but I would not worry about it.

AI overview

he error code 0xC000003E {Data Error} is a Windows error that typically indicates an issue with physical I/O or a problem with data corruption, such as a cyclic redundancy check (CRC). This error can prevent applications from starting correctly and may be caused by several factors, including system file issues, improper software installation, or recent Windows updates.

Causes

  • Corrupt system files: The error can be triggered by corrupted system files that are critical for an application’s proper function.

  • Incorrect software installation: Issues with a failed or improper installation of a program can leave invalid entries in system files, leading to the error.

  • Failed Windows updates: Sometimes a Windows update that did not install correctly or is corrupted can trigger this error.

  • Incorrect software removal: Improperly uninstalling software can leave residual files and registry entries that interfere with other programs.

  • Software conflicts: The error can be caused by conflicts between a specific application and other software on your system.

Troubleshooting steps

1. Run system file checkers

You can use Command Prompt to run built-in Windows tools that scan for and repair corrupted system files.

  1. Open the Start menu and search for “Command Prompt.”

  2. Right-click on Command Prompt and select Run as administrator.

  3. In the Command Prompt window, run the following command and press Enter: sfc /scannow

  4. After the SFC scan is complete, run these DISM commands in sequence, pressing Enter after each one:

    • DISM.exe /Online /Cleanup-image /Scanhealth

    • DISM.exe /Online /Cleanup-image /Restorehealth

    • DISM.exe /Online /Cleanup-image /startcomponentcleanup

  5. Restart your computer and check if the error is resolved.

2. Uninstall recent Windows updates

If the error started happening after a recent Windows update, you may be able to fix it by uninstalling the problematic update.

  1. Open the Start menu and click the Settings cog.

  2. Navigate to Update & Security > Windows Update.

  3. Click View update history, then select Uninstall updates.

  4. Find the most recent update and uninstall it.

  5. Restart your computer and pause updates for a week or two to prevent it from reinstalling.

3. Reinstall the problematic application

If the error occurs with a specific program, uninstalling and reinstalling it can resolve the issue, especially if the initial installation was incomplete.

  1. Navigate to Settings > Apps > Apps & features.

  2. Find the application that is causing the error.

  3. Click the application and select Uninstall.

  4. Restart your computer, then reinstall the application from a fresh download.

4. Perform a system restore

If the issue began recently and you have a system restore point, you can revert your computer’s settings to a previous state.

  1. Press the Windows key + R to open the Run dialog.

  2. Type SystemPropertiesProtection and press Enter.

  3. In the System Protection tab, click System Restore.

  4. Follow the wizard to select a restore point from before the error occurred.

5. Run the Windows Update Troubleshooter

This tool can automatically find and fix common problems with Windows Update that may be causing the error.

  1. Go to Settings > Update & Security > Troubleshoot.

  2. Click Additional troubleshooters (or Other troubleshooters on Windows 11).

  3. Run the Windows Update troubleshooter.

6. Perform a clean boot

A clean boot can help you identify if a third-party application is conflicting with your system.

  1. Press Windows key + R and type msconfig, then press Enter.

  2. In the System Configuration window, go to the Services tab.

  3. Check the box for Hide all Microsoft services and then click Disable all.

  4. Go to the Startup tab and click Open Task Manager.

  5. In Task Manager, right-click and Disable all startup programs.

  6. Restart your PC. If the error is gone, one of the disabled programs was the cause. You can re-enable them one by one to find the culprit.

Y

3

Thanks, that is was I was hoping.