"Your Norton Online Backup license has expired. To renew, please click the Subscription Info link at the top of the page."
I hit the Subscription Info link and in the top right corner it says:
"Activate Norton Online Backup"
I hit that link and I am taken to a page in which I can activate my storage with my product key. I shove in my product key for Norton 360 and it takes me back to the summary page but says:
"Thank you, your subscription activation was successful." at the top!
I tested this "success" by login out of the web portal and logging back in and it reverts back to:
"Your Norton Online Backup license has expired. To renew, please click the Subscription Info link at the top of the page."
at the top of the summary page!
In Conclusion:
This leads me to believe it has nothing to do with the actual software of Norton 360 v6 but actually more to do with the Backup activation process since I did not use my Norton 360 v6 at all during this investigation.
I just started backing up my files online and have encountered the same problem as Rog and others - am using Norton 360 v6. I've read Dick's reply to Rog and have created a new backup set and voila! it's working so far. Back up is running so will wait until it completes to see if there are any errors along the way or at the end.
Nope! Didn't work - and now I have a problem with resource utilization error message which I did not have before. Now I'll need to delete some old backup files online NOBU but that doesn't work either. Even if I go to NOBU, the whole area is greyed out and I can only copy file link or open a file. Luckily for me I have Click Free where my whole system is imaged until I get Norton online working. Spent a lot of time on this already. Will have to try later.
I have the same problem. I tried to create a new backup set as suggested above but I got the message "We are unable to proceed with Norton Account at this time." I run a small business and rely on backup in case of disaster ... I hope that this is solved soon.
When I started this thread, I thought Symantec would sort the problem in a couple of days. It's amazing that lots of us are having such a problem and Symantec seem either unable or unwilling to fix it. I wonder which it is?
Add me to the list. All was working fine until I upgraded to V6 a few days ago. Are those of you who reported this a month ago still having the same issues?
I finnally have it working on my windows 7 pc. I used the Norton removal program rebooted the PC and then reinstalled 360V6. I then did another download and install logged into my account and it worked
For those of you still experiencing this issue, could you let us know which version of N360 you're running? The reason I ask is that we've recently released some patches to v6 that should resolve this issue. If you're running v6, pease be sure to run LiveUpdate and reboot until you have the lastest version (6.1.2.10) installed. Please let me know if you still have issues with that version installed. Thanks.
I ran live updated, rebooted and still have the same problem. I have Norton Premier Edition. My account does not tell me what version I have but when I tried to download updates it told me that I am fully up to date.
I've just moved from version 5 to version 6 by allowing the v5 to expire and starting a new version 6.
On the PC, N360 says that I need to 'log on to your Norton Account and reactivate using your new subscription'. However there is also a Fix Now which can be pressed. This opens a dialogue titled 'Norton Account' tells me it's Gathering Data, then reports back 'Congratulation! You have successfully activated Norton 360 Online Backup with 6.00GB of online storage. Click next to continue storing your files online.' However nothing has changed. Backup fails and complains with the message in Details 'Please log on to Norton account and activate your online backup subscription.' The PC end seems a waste of time.
Logging on to my Norton Account on the Web, I've opened the Product tab and clicked on the 'Access your online backup files', logged in and can see the previously done backup sets. The 'Backup Now' and 'Settings' tabs are greyed out but the 'File Actions' is available. Clicking on 'Subscriptions Info' takes me to 'My Subscriptions' with my latest Norton 360 shown as expiring on 14/02/3013. In the top right is a link 'Activate Norton Online Backup'. Clicking on this takes me to 'Activate Storage' 'Please enter your Product Key'. I enter the Product Key from the Product tab and then are taken to 'Getting started with Norton Online Backup with 'Buy Now', 'Activate', Try' and 'Use for Free with N360'. The Norton Account end looks OK if very confusing about exactly what subscription (if any) I have but it still doesn't work. The acid test is: Can I run Backup on the PC and then see the files in the Backup Drive. NO!
Does anyone know what's happening here please? The PC end is a mess. How can it say it's activated when it hasn't and then insist on trying agaian, and again ....
At the moment I think N360 v6 is a load of ****. Would anyone care to try to convince me otherwise by solving my problem? Any help gratefully received.