NAS now not available

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: NAS device missing

Detailed description:
Before i installed Norton 360 I could access my western digital my cloud NAS device as a separate drive since I installed Norton these files are now not accessable

Product & version number:
Norton 360

OS details:
Windows 11

What is the error message you are seeing?
The drive or network connection that the shortcut refers to is unavailable

If you have any supporting screenshots, please add them:

2

Norton 360 version number ?

What’s new in Norton 25.2.9898? here
Support NAS Drive for Backup

3

thanks for the reply.

I am not actually sure of the version number, I know we have a subscription and it was just downloaded that day. Truth is I uninstalled Norton as I needed access to the data. I believe it was just the firewall but I could not get it working.

I believe I will end up reinstalling Norton so any tips on disabling the fire wall would be appreciated.

Thanks again

4

Norton Smart Firewall may be temporarily disabled…as test.
right click Norton system tray button

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