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I really need some help!!! I am trying to upgrade from Norton Antivirus 2007 to 2008. I followed instructions for installing NAV08, and during the installation (during the “Installing Symantec Network Drivers” part) the installer froze, and my wireless internet connection will not work anymore. I used the Norton Removal Tool to uninstall (then my wireless connection worked) but when I tried to reinstall, the wireless gets messed up, and the installation wizard doesn’t complete. I have wireless internet connection only when I uninstall NAV, and everytime I install it, the wizard gets hung up on the “Installing Symantec Network Drivers” part, and my wireless shuts off. My laptop won’t even recognize that I have a wireless set up when NAV is trying to be installed. Can someone puh-lease help me get NAV installed AND get my wireless connection to work while it is installed? Thanks!!!
I downloaded it from the NAV/Symantec site. I have Windown firewall, which I turned off per instructions from Norton to install the product.
So you tried the Norton Removal Tool
Did you try running a reg cleaner before reinstalling again?
No, the only thing I ran was the Norton Removal Tool from the help page. Where can I download a registry cleaner?
You can try ccleaner. www.ccleaner.com
Where did you download the NAV from?
What firewall are you running?