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Hi Rob,
Thank you for the update. I'm glad it's working fine for you.
Hi Rob,
Sorry we weren't on top of this post sooner. Sounds like everything is working now. The new product has a different default look and feel, but you can always still run LiveUpdate interactively.
I’ve recently installed Norton AntiVirus 2008 on three separate XP-Pro systems, from a Staples 3-user CD. On two of the systems, Live Update runs interactively when the appropriate checkboxes (both in AntiVirus Options and in the Symantec Live Update applet) are checked. On the third system (which is identical to one of the first two), the checkboxes are ignored, and Live Update always runs in express mode. Other forums suggest that this is a deliberate change on the part of Symantec. One published workaround is to turn off Automatic Live Update, create a desktop icon for Luall.exe, and always run Live Update manually in interactive mode. It works, but I’d like to find out why interactive mode seems to be a hit or miss situation when using the provided checkboxes. Any advice would be appreciated.
jgreen wrote:Hi Rob,
Sorry we weren't on top of this post sooner. Sounds like everything is working now. The new product has a different default look and feel, but you can always still run LiveUpdate interactively.
You can say that again!
At least my XP / NIS2008 looks very different in Notify me and Express mode with what looks like the log scrolling up the center panel of the screen.
I hope it applies to N360 as well since I've found that horrendously slow to operate spending ages and ages trying to contact the Symantec Server while NIS does that in seconds and starts downloading very quickly.
I'll check out N360 / VISTA tomorrow.
I just installed NAV 2008 on my computer today. Got all of the updates. LiveUpdate will not work in interactive mode, just express mode only, after setting things up in Symantec icon in control panel.
How do I get the LiveUpdate program update which fixes this problem?
Thanks.
Here is a condensed version of the tech support response I used to uninstall Live Update and get an updated copy. Worked for me! Good Luck! Rob
Welcome back to Symantec Support.
I apologize if my message in the previous email was unclear.
Please note that if LiveUpdate is configured from the Control Panel > Symantec LiveUpdate then it should run in Interactive Mode.
For step by step instructions please click on the Web URL provided below:
If LiveUpdate runs in Express Mode only then this issue may occur when the LiveUpdate program files are corrupted. To resolve this issue, please uninstall the currently installed LiveUpdate and install the latest LiveUpdate program.
- To uninstall LiveUpdate follow below steps:
- Open Control Panel. (Click on Start > Settings > Control Panel>
- Click on Add and Remove programs icon.
- Select LiveUpdate from the list and click on Remove button and follow the prompts.
Next, restart the computer and download the new LiveUpdate.
For step by step instructions please click on the Web URL provided below:
Title: 'How to Download and install LiveUpdate: Manual steps'
Document ID: 2006032013262013
Web URL:
http://service1.symantec.com/Support/sharedtech.nsf/docid/2006032013262013
If your issue still remains unresolved after following these steps, please reply to this e-mail with the exact text of the error message or the details of what happens after performing the steps mentioned above. This will help us better understand the issue you are encountering.
[edit: Removed Personal Information.]
When I dealt with this in another thread here, I did not need any update to the program(s) but simply to do as stated by robbrown:
<< Please note that if LiveUpdate is configured from the Control Panel > Symantec LiveUpdate then it should run in Interactive Mode. >>
In other works:
START / Settings / Control Panel > Symantec LiveUpdate and open that.
On the General TAB you can select between Interactive Mode and Express Mode and OK your way out.
Note that this setting is not inside Norton Internet Security or any of the Norton Products so far as I know but covers all installation you may have -- hence the separate location. But it would be nice if there were a shortcut to it inside the application that is in use.
Inside the application you can set Automatic LiveUpdate to ON (or OFF) and you can set Notify me which I prefer ON
Note also that in VISTA I find some things easier to locate when I set it to Classic in the left column of the Control Panel when that comes up -- Symantec LiveUpdate is one of them. I must remember to look and see where it is when in VISTA mode.
Rob, thank you for your reply with the instructions on installing the update of LiveUpdate to get LU interactive mode to work.
I run NAV 2008 on Windows XP Home with SP2.
I followed the instructions above to uninstall LiveUpdate and install the downloaded version. The version of LUall.exe that was downloaded was 3.4.1.234.
After doing this, I configured LiveUpdate icon in Control Panel to use Interactive mode, errors: enhanced, autoliveupdate off.
LiveUpdate continues to work only in Express mode for me.
I gave it another try. I used Windows to uninstall NAV 2008 and LiveUpdate. I ran Norton Removal Tool with reboot twice for extra insurance in getting rid of all Symantec items on my computer. I manually deleted two Symantec folders that NRT did not remove: Semantec Shared (2.33mb) in C:program files\common files, and Symantec folder (8.40 mb) in C:documents and settings\Allusers\application data.
I reinstalled NAV2008 downloaded from Symantec web site. That installed NAV 2008 version 15.5.0.23 with LiveUpdate version 3.4.1.232. I uninstalled that LiveUpdate and reinstalled with the version of LiveUpdate downloaded per your message v 3.4.1.234. Configured LiveUpdate to work in Interactive Mode. Then ran LiveUpdate to get all the NAV updates.
LiveUpdate still only works in Express Mode.
Rob, thanks for spending the time to track the solution down and share it in here. But people should be aware that the solution may not work for all.
Tooney -- Not sure that the solution that worked for me will work for everybody and I agree that there is some sort of inherent problem (or so many people wouldn't be having essentially the same trouble). But you did say something that, by experimentation I've found might be incorrect:
Within Start/Control Panel/Symantec Live Update applet, you want the checkbox for Automatic Live Update checked, not unchecked.
And - within Norton AntiVirus options, you want to be sure that both Turn on Automatic Live Update and Notify Me checkboxes are checked, not unchecked. I've found that the two approaches don't always consider/adjust each other.
Again -- problem solved on my three XP Pro SP3 systems. I'm no expert and can't predict success for others. Frankly, I wish somebody from Symantec would jump in here and help us all understand why the basic install fails to work for so many people.
Good luck! Rob Brown
Hmmm. I want to manually review/approve updates via LiveUpdate. So, set interactive updates mode to ON, and also set automatic liveupdates to ON, and set Notify Me to ON, and then I will get to look at updates manually before they are downloaded.
Lol, it makes no logical sense, but I will try anything.
Thanks again, Rob.
Rob I tried your last suggestion. Enabling autoliveupdate in NAV (along with notify me of autoupdates) and the Liveupdate control icon and selecting interactive mode DOES result in being able to use interactive mode for LiveUpdate updates.
This enables me to review and approve updates to install.
It works only for updates triggered by autoliveupdate. Even when set this way, running LiveUpdate manually from NAV window or from Windows Start Programs...LiveUpdate results in express mode.
If autoliveupdate is disabled, which is what i prefer since i dont want to be prompted for updates when Im doing something else, interactive mode does not work.
Nothing in the help files or commonsense logic would indicate that interactive mode and autoliveupdate should be linked together, but they are.
In NAV 2007, interactive mode was the default and it worked without autoliveupdate.
Thanks for sharing the tips.
tooney, running LiveUpdate manually from Protection Center (or NAV if you want) is NOT the same as doubleklick ..\Program Files\Symantec\LiveUpdate\LUALL.EXE - where everything works as you prefer.
Protection Center v.2008 runs a special expressmode-LiveUpdate. You may try even with LiveUpdate completely uninstalled: running LiveUpdate now from Protection Center will start an (unfinished) express-mode !
So interactive was never supposed be an option for selfmade updaters in 2008 ? But why Symantec, why...
craig_s wrote:
...........So interactive was never supposed be an option for selfmade updaters in 2008 ? But why Symantec, why...
Man, I am so confused. I can answer that question, though, from my perspective: like everything everywhere, the assumption is that everyone has high speed internet connections and gigantic hard drives. Every new piece of software I have loaded on my nearly brand-new Vista computer is geared toward high speed internet connections, from every help file for windows and ms office to graphics software (thousands upon thousands of images and projects! -- none of them actually on the disc you just paid for!). If you have dialup, you are royally screwed. And no one cares. So I presume it is with Symantec -- why cater to that one sad person who lives in the woods when everyone else can download massive files in seconds.
So, anyway, the solution to this problem: I am not enthusiastic about (v-e-r-y s-l-o-w-l-y) downloading another version of LiveUpdate, when I am not sure that is even the problem. And why isn't LiveUpdate updating itself anyway? My version is 3.4.0.162.
Running LUALL.exe directly seems to work, although I had just recently given up and allowed NAV2008 to update using the non-interactive interactive mode (Fix!), so when I ran luall.exe there weren't any updates to be had. It did show the whole list of things it was looking for, so I am hopeful that it will work when there are some updates to get.
But is the only other option really to turn on Automatic LU, with interactive mode checked? I'll try it, but it really ticks me off, I have to say. I should be able to check interactive mode, turn off automatic LU, and run Live Update from within NAV2008. How the heck difficult could that be to put in there???
Signed, sad person who lives in the woods...
Hey guy! I can relate to "living in the woods". I actually live in Schenectady New York (original home of General Electric, for which I appreciate being able to retire soon ..)
Why Norton does things it does -- who knows? I have Live Update, Interactive Mode operating -- but if often plagues me several times a day, rather than once every 24 hours as I've told it. When I use Norton Ghost, Norton AntiVirus freezes the backup because of hypothetical worms, which are almost always found in some Norton or Symantec folder.
I started with Norton in the old days of DOS, when it provided software nobody else could match. Today, it's relatively easy to replicated the functions of Norton/Symantec software.
Like you (I assume, from your message) I'm researching several of the alternatives.
Why Norton does things it does -- who knows? I have Live Update, Interactive Mode operating -- but if often plagues me several times a day, rather than once every 24 hours as I've told it.
Well, that figures. To experiment, I changed my settings, turning on Auto LU and telling it to update every 30 minutes (that's the minimum). That was a few hours ago. It hasn't tried to update yet.
I would be researching other alternatives, but with several computers networked together, and all running Norton, it seems like too much trouble. I keep thinking things are going to improve. I believe that's the definition of insanity.
v
Vistaweary wrote:
Running LUALL.exe directly seems to work, although I had just recently given up and allowed NAV2008 to update using the non-interactive interactive mode (Fix!), so when I ran luall.exe there weren't any updates to be had. It did show the whole list of things it was looking for, so I am hopeful that it will work when there are some updates to get.
I think NAV did an express-Liveupdate at the moment you started the computer telling you not much about it? So later there was nothing to be unpated when you did it manually..
Vistaweary wrote:
Well, that figures. To experiment, I changed my settings, turning on Auto LU and telling it to update every 30 minutes (that's the minimum). That was a few hours ago. It hasn't tried to update yet.
If there is nothing to be updated you can't see the try normally, only perhaps a short blinking at some traffic monitor. Since new definitions come every 24h only in that period a full update will happen. In the event-monitor (applications) you may see the 30 minutes intervals...
If you REALLY want to stop automatic LifeUpdate, you have to disable it at 2 points:
- in the (advanced) NAV-options
- in the LifeUpdate options
then you may set the "Automatic LifeUpdate Service" (hope it is the same name in english) to manual and will never more be bothered.
I am not panic-responsible for any company's network or so and a definition once a week is far enough for me..
And here something for advanced users who image the C-drive periodical and so try to ceep it small (mine is 1.4GB with XP pro). Works for all NIS/NAV versions:
all new virus definitions are written in a new ~60MB "2008xxxx.00x" directory in C (the old ones will never be deleted by NAV !)
First skip NAV till next reboot.
Copy the complete "VirusDefs" directory to the drive of your dreams and then scan the registry for that path:
\Common Files\Symantec Shared\VirusDefs
and replace it by the new path.
Same procedure with the DOS-version of the paths.
\COMMON~1\SYMANT~1\VIRUSD~1
(newer NAV-versions don't use the DOS path but scan anyway to be sure).
After a reboot you may delete the gigantic "VirusDefs" directory in C.
craig
craig_s wrote:I think NAV did an express-Liveupdate at the moment you started the computer telling you not much about it? So later there was nothing to be unpated when you did it manually..
If there is nothing to be updated you can't see the try normally, only perhaps a short blinking at some traffic monitor. Since new definitions come every 24h only in that period a full update will happen. In the event-monitor (applications) you may see the 30 minutes intervals...
Yes, that must be what was happening -- later on it did start asking me to update every 30 minutes (I've since changed it to 24 hours). It's a relief to be able to control what it is doing, I must say.
And here something for advanced users who image the C-drive ......
I think I'll leave that for the experts! :)
My apologies to Symantec and to users who took the time to read of my problems here. I was following a thread on the Wilders Security Forums which claimed that Symantec had purposefully removed the option for running Live Update interactively. It took several communications with Symantec Tech Support – some of which seemed to confirm the information on Wilders – but the most recent reply advised me to remove Live Update (nothing else, thank you!) and to re-install it, using a fresh download of the latest version. Problem is gone! Interactive mode works just fine. -Rob