If this has been discussed elsewhere, I didn't find it exactly, so sorry if there's already an answer somewhere - and please direct me to it.
I was running NAV 2008 on subscription on a Vista Home Premium machine which updates Windows automatically so I have the latest and greatest.
I was alerted that NAV 2009 was available as an upgrade under my existing subscription. So I attempted the upgrade. The upgrade hung the machine, but only after it had already removed NAV 2008. In addition, it blew away the IP addresses so completely that I was unable to get them restored even after do a system restore to a point in time prior to the problem. I had to take the machine in for service. Fortunately, just before reinstalling windows, the techs ran a Norton removal tool to remove all traces of Norton on the machine. That was effective. The whole episode cost me $200.
When the machine was returned to service, of course, there was no antivirus and the machine told me so, just to make sure I was aware of it. I was. I decided to give Norton another chance. Now that all traces were gone, I have to assume that nothing on my machine was aware of the outstanding subscription, so I download the trial version of 2009 and installed it. Successfully. Didn't blow away the IP's.
I clicked on the icon in my tray, got all the latest updates. All's fine. But due to a different program hanging I had to reboot the machine.
Now, there is no Norton icon in my tray. I can see it running as a service, so am I correct in assuming that Anti-Virus is active?
How do I restore it to my tray? Or is that a really terrible issue? I don't care as long as I know that NAV 2009 is running.
How do I transfer this free trial download version to my existing subscription?
When I started this list of questions, I clicked on Run Live Update from All Programs. It still hasn't started. This is several minutes now. I just clicked it again. Nothing is happening. Why?
When I click on the Norton AntiVirus icon on my desktop, it, too, takes quite a long time to come up and when it does, it tells me it can't find the help page and that I should reboot. No! Right now it's not coming up at all. Whoops, there it is. Exact message: Unable to open this Norton product..." (8504,4). Restart your computer." No!
I have been a happy Norton customer for years. I am very unhappy right now. I need help, quickly.
If tech support can get in touch with me by email, which I supplied to get onto this forum, that would be very good.
Please help.
Bob