NAV 2008 upgrade to NAV 2009 crashed, lost IP addresses on Vista

If this has been discussed elsewhere, I didn't find it exactly, so sorry if there's already an answer somewhere - and please direct me to it.

 

I was running NAV 2008 on subscription on a Vista Home Premium machine which updates Windows automatically so I have the latest and greatest. 

 

I was alerted that NAV 2009 was available as an upgrade under my existing subscription.  So I attempted the upgrade.  The upgrade hung the machine, but only after it had already removed NAV 2008.  In addition, it blew away the IP addresses so completely that I was unable to get them restored even after do a system restore to a point in time prior to the problem.  I had to take the machine in for service.  Fortunately, just before reinstalling windows, the techs ran a Norton removal tool to remove all traces of Norton on the machine.  That was effective.  The whole episode cost me $200.

 

When the machine was returned to service, of course,  there was no antivirus and the machine told me so, just to make sure I was aware of it.  I was.  I decided to give Norton another chance.  Now that all traces were gone, I have to assume that nothing on my machine was aware of the outstanding subscription, so I download the trial version of 2009 and installed it.  Successfully.  Didn't blow away the IP's.

 

I clicked on the icon in my tray, got all the latest updates.  All's fine.  But due to a different program hanging I had to reboot the machine.

 

Now, there is no Norton icon in my tray.  I can see it running as a service, so am I correct in assuming that Anti-Virus is active?

How do I restore it to my tray?  Or is that a really terrible issue?  I don't care as long as I know that NAV 2009 is running.

How do I transfer this free trial download version to my existing subscription?

When I started this list of questions, I clicked on Run Live Update from All Programs.  It still hasn't started.  This is several minutes now.  I just clicked it again.  Nothing is happening.  Why?

 

When I click on the Norton AntiVirus icon on my desktop, it, too, takes quite a long time to come up and when it does, it tells me it can't find the help page and that I should reboot.  No!  Right now it's not coming up at all.  Whoops, there it is. Exact message: Unable to open this Norton product..." (8504,4). Restart your computer."  No!

 

 

I have been a happy Norton customer for years.  I am very unhappy right now.  I need help, quickly.

If tech support can get in touch with me by email, which I supplied to get onto this forum, that would be very good.

 

Please help.

 

Bob