I have NAV 2005 on my PC (XP-SP2) and the subscription lapsed. During renewal, I chose to upgrade to NAV 2009 instead of simply renewing the sub for NAV 2005. I went through the download (using IE7) from the Symantec site and began the install process. The old version was removed, the system was rebooted and the install progressed until I reached the "starting services" step and the system froze. After about 30 minutes, I powered off the system and rebooted in safe mode and removed NAV 2009 using add/remove programs. Rebooted in normal mode and retried the install; same result. Called Symantec support and they had me hide all microsoft services in msconfig services and then disable all (except NAV); same for startup. Retried the install; same result. They had me reverse the steps in msconfig and enable all; disable NAV; same results. I removed NAV again in safe mode and after a normal mode boot, ran the Norton removal tool and retried the install; same result. Went through all the steps again to remove the product and reran the removal tool. Now the PC has no AV protection.
I thought it possibly had something to with the fact that I'm on XP-SP2. I recently upgraded my laptop to SP3 and so I tried the NAV 2009 install on that. I experience the exact same problem. Now I have two systems without proper virus protection. Symantec support tells me I need to go back to my computer manufacturer. They were really no help at all. It's not the computer.
I'd greatly appreciate any advice or guidance that anyone can provide. Are there any logs I can search that may give me a clue as to where the problem is? Does any diagnostic data created that I could take back to Symantec (if I find the right people there) ?