Recently installed NAV 2009. Since this time can not save word2002 files to USB memory stick. Have tried several memory sticks and still get problem. Can use save as when i get the permissions error - but this in not normal behavior. Can use memory stick on work pc no problem. memory stick is 2b FAT.
thomj1, I think that you’ve run into a fairly common problem with MS Word. If you google “microsoft word save error usb” you’ll find a lot of pages about similar issues to yours.
Thanks-I did google this issue as stated. What i find are three basic solutions.
1) Copy files from USB pen drive to HDD to edit
2) Uninstall NAV
3) Reformat the USB pen drive from FAT to NTFS.
Solutions 1 and 2 are not reasonable. What if any issues would i have with NTFS and will it work. Keeping in mind i have only run into this problem since installing NAV 2009 - did not have problem with previous NAV releases?
Not all USB pen drives (thumbdrives?) are easily formatable to NTFS -- there's a thread on this over in the Compuserve PCHardware forum where I do support. I tried it on my Corsair 16GB drive and it only offers FAT32 as an option.
You'll find details of methods -- and the downside -- near the end of the thread.
You don't have to be a paid member of Compuserve anymore to access their Forums -- just sign in with an AIM nickname and password and that's all.
Message Edited by huwyngr on 12-16-2008 11:20 AM
thomj1 wrote:
Thanks-I did google this issue as stated. What i find are three basic solutions.
1) Copy files from USB pen drive to HDD to edit
2) Uninstall NAV
3) Reformat the USB pen drive from FAT to NTFS.
Solutions 1 and 2 are not reasonable. What if any issues would i have with NTFS and will it work. Keeping in mind i have only run into this problem since installing NAV 2009 - did not have problem with previous NAV releases?
Unfortunately, our analysis has shown that it appears to be timing related. The newer version of NAV may have changed timings just enough to expose the problem. We've seen the problem with just a clean install of the operating system and office.
Some thoughts that might have no effect whatsoever:
Are you saving these files to the root directory of the thumbdrive or into folders on the drive? There is a limit to the number of files you can have in the root directory if I remember correctly.
Is the formatting FAT (16) or FAT32 ? Just might be worth changing the format?
Consider asking about your problem over in the Compuserve Forum I gave you a link to. There is also a MS OFFICE Forum as well. Nice people like here <g> If you do give them the full story with versions etc.
WORD 2002 is pretty old! I'm using Word XP/2002 too. I have NIS2009 not NAV but I'll try saving some word files to a new Corsair 16GB thumbdrive I just got and come back with some information on that.
Please let us know what version of Window you are using. I'm in XP Pro SP3+ at the moment but I can reboot into VISTA if that is what you are using.
OK I just opened up my NIS2009 under XP Pro SP3+ and set Scan Microsoft Office Documents to ON -- I had it OFF by default -- and saved a couple of WORD docs to my thumbdrive that is formatted in FAT32 and had no problem in saving them in the root directory and then opening them again. At the moment those two files and a folder with my internet downloads in are the only files on the 16GB drive.
FWIW
Message Edited by huwyngr on 12-16-2008 06:39 PM
Message Edited by huwyngr on 12-16-2008 06:45 PM
reese_anschultz wrote:
[ ... ]
Unfortunately, our analysis has shown that it appears to be timing related. The newer version of NAV may have changed timings just enough to expose the problem. We've seen the problem with just a clean install of the operating system and office.
AMOI and of further education, how do timings enter into the situation? Timings of what? Scan MS Office documents is an option in NIS -- is it not in NAV and if so would not turning this off solve the problem?
huwyngr wrote:
AMOI and of further education, how do timings enter into the situation? Timings of what? Scan MS Office documents is an option in NIS -- is it not in NAV and if so would not turning this off solve the problem?
I don't know why the timings make a difference but the file operations fail if done too quickly, or slowly, between each operation. Turning of the office scan might help because it changes the timings but in my case it didn't. Also, as I pointed out, we have been able to make the problem occur withou any anti-virus protection installed.
Thanks for the explanations.
I did see from the Google that you suggested that it was not limited to thumbdrives but could happen with USB floppy drives etc.
When you have created the problem on a virgin system was this with the older XP/2002 WORD that the OP and I use or also with more modern versions?
huwyngr wrote:When you have created the problem on a virgin system was this with the older XP/2002 WORD that the OP and I use or also with more modern versions?
With XP (probably SP2) and Office 2002 so this is consistent. I believe that I've seen others, though, have the same problem with Office 2007.
I've read the entire thread and still not see any real issue. Can't the Word files be saved back to the computer, then copied over to the thumb drive? You can even do the copying from within Word by opening the Open dialogue (ctrl-O), then selecting the file, copying it (ctrl-C), browsing to the thumb drive to the location you want to place it then pasting it there (Ctrl-V). If you don't want any occurence of the file to remain on the computer, then cut the file instead of copying it (Ctrl-X).
Although it may sound like a lot of steps, it really is not. 1-2-3 and you're done.
If this discussion is about files opened directly from the thumbdrive, the problem is probably related to Word's creating hidden working files in the same folder as the file was loaded from. The file begins with the ~ designation and also has a DOC tag. Word gets very uphappy when the ~ file is played with and there might be problems resulting from the interaction between NAV and both the active files. Once the file has been closed, there is only one file, and it is not active, so moving/copying it should be easy. But that means copying the original file to the computer first, editing it, then moving it back. I always do this, just to avoid the kind of problems described.
By the way, if the last file Word opens was on the thumb drive, occasionally the next directory it opens will be on the same location and if the thumb drive has been removed, you can get some weird errors. Another reason to use the thumb driver to move files rather than the place from which to edit them.
Last, if the file on the thumb drive is zipped, you can really create havoc if you try to edit the file there by going directly into the Zip folder. The problem here is that some programs like Winzip used to give you the option of where to unzip (that is what site to create the immediate temp folder). If it's on the thumb drive, it will slow down the work more than if the work was computer-based; it will need to convert the edited DOC back to the Zip by deconstructing the original ZIP folder, removing the pre-edited version and then re-incorporating all the files and the newly edited file, all of which work takes place in the temp folder, and a single wrong click in the various dialogues guarantees all sorts of problems.
Message Edited by mijcar on 12-16-2008 06:38 PM
I am running Microsoft XP Pro SP3 Version 2002 (Word 2002). As for the files on the 2G USB drive - FAT, and i am saving the word documents in question 1 to 2 folders deep. It is just odd that things started just recently.
Interesting background for me on a totally unrelated to Norton situation I ran into yesterday -- preparing to print my Christmas Address labels set! I could only find the ~temp ones ....
A thumbdrive was not involved but I had replaced a hard drive that was beginning to get ready to fail and that involved copying my WORD and EXCEL data files from one drive to the other via, but I'll have to check, a third location on a drive not being worked on.
So maybe if I look back at the original location .....
Sounds like we have very similar setups.
See Mijcar's very interesting message and my reply. I had not thought of the problem I had yesterday with my address labels!
I've been using a USB drive as my primary data disk drive (backing up my data elsewhere) for nearly 6 years. I just ran into this problem a couple of weeks ago after activating Norton for the first time (I had no antivirus product on this machine previously). It is a real pain. The temp file is there but you must unplug and replug-in the thumb drive to access it.
Does Norton have a fix? I don't see anything about what to do except for some rather drastic work-arounds.
Thanks, DaveF
Hi Davef697,
Can you walk me through exactly what you are doing to generate the error? Also, is your default "My Documents" folder pointing to your USB drive?
Thanks,
Matt
sure:
1) I open an existing word 2003 file that exists on the thumbdrive.
2) I edit the file and attempt to save it.
3) Word then complains that it can't access the drive and asks if I want to retry. I retry and this repeats.
4) there are some other messages as I shut down word - I can't remember what they are (if this will lead to a SOLUTION) I will be happy to enable Norton and do this again (it is VERY repeatable - as in it happens every time).
5) When I look at the directory that the file was in, it is gone - wiped, nada, nothing. I can see the temp file (the one that starts with a "~" ) but can't open it.
6) If I remove the drive and replace it, it I can then access the temp file and rename it to the orignal deleted file and this is readable - the changes to the original file may or may not be in the temp file - possibly due to how often the auto backup function is used by word and when I attempted the save.
The thumb drive is NOT my "my documents" folder its just another drive and all of my docs are 1 directory below the root.
This doesn't happen when I use my internal hard drives. Using them on a regular basis is NOT a solution for me (I have severl different computers that I need my data on).
Since I disabled Norton this problem went away - kind of make Norton useless to me and I am not very happy about this.
thank you for your attention to this issue. I am certain that I am not the only one awaiting a response.
Regards, DaveF
Matt,
one more thing: this occurrs on more than one thumb drive - I first suspected the drive and went out and bought another one not thinking that an Anti virus product would do somehting like this. Want to buy a thumb drive? 
Hey Davef967,
Okay, I was unable to replicate the problem, but I'm using Word 2007. I'll hunt up a 2002 version and work on repro'ing the problem.
Thanks,
Matt
This is the exact issue i am having…word 2002 and NAV. However, at work i do not have the problem - there we have newer word (not sure the version) and a corp license for Norton (probably older than NAV i have).