NAV 2011 and Internet Explorer 8 Add-ons

Norton Security | Norton Internet Security
1

Hello,

 

I installed NAV 2011 yesterday and had no problems and also have to add that i like the new version of NAV, but today a new problem i never seen before started (I didn't have this problem yesterday using NAV2011). Every time i close Internet Explorer 8 Windows seems to lockup. When this happen i can still move the mouse curser and i can press CTRL-ALT-DEL that will show me the options to logoff, start task manager and so on. So Windows is not completely frozen, but the taskar no longer respond, i cannot open the start menu and if i press CRTL-ALT-DEL and choose to start task manager it will start, but is frozen so cannot use task manager to end any process or see what is going on. At this point the only thing i can do is to press CTRL-ALT-DEL and choose logoff and then logon again and it will work until i close down Internet Explorer again. I tried to disable the IE8 add-on "Symantec Intrusion prevention" that solve the problem, but as soon as i enable the add-on again the problem is back. I also have Internet Download Manager 5.19 Build 3 installed that also add a add-in in IE8. If i leave the "Symantec Intrusion prevention" add-on enabled and disable the Internet download manager add-on the problem is solved as well. So it seems like there is some sort of conflict so i cannot have both the "Symantec Intrusion prevention" and the Internet download manager add-on enabled at the same time. I did not have this problem using NAV 2010 and i did not have this problem using NAV 2011 yesterday. The name of the Internet download manager add-on is "IDMIEHlprObj Class" and the filename is "IDMIECC.dll".

 

Anyone else with the same problem and anyone else using NAV 2011 and Internet Download manager running Windows 7 x64? I use Windows 7 Enterprise x64 on my computer.

 

Has there been any updates for the "Symantec Intrusion prevention" that's been distributed using live update today that might cause this problem since i didn't have this problem yesterday? I use the internet download manager add-on and don't want to disable the symantec add-on either so i would really like to find a solution to this problem so they can both work simultaneously like it did yesterday using NAV 2011.

 

-gan

2

 

Here is the hijack this:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:20:23, on 04.09.2010
Platform: Windows 7  (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
C:\Program Files (x86)\Lenovo\Access Connections\AcPrfMgrSvc.exe
C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe
C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe
C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe
C:\Program Files (x86)\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
C:\Windows\SysWOW64\NLSSRV32.EXE
C:\Program Files (x86)\QUALCOMM\QDLService2k\QDLService2kLenovo.exe
C:\Program Files (x86)\Teamviewer\Version5\TeamViewer_Service.exe
C:\Program Files (x86)\Lenovo\Access Connections\AcSvc.exe
C:\Program Files (x86)\Lenovo\Access Connections\SvcGuiHlpr.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\PROGRA~1\Lenovo\HOTKEY\tpnumlk.exe
C:\Program Files (x86)\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
C:\PROGRA~1\Lenovo\HOTKEY\tpnumlkd.exe
C:\Program Files (x86)\Lenovo\Access Connections\AcDeskBandHlpr.exe
C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe
C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files (x86)\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files (x86)\TechSmith\Snagit 10\Snagit32.exe
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\TechSmith\Snagit 10\TSCHelp.exe
C:\Program Files (x86)\TechSmith\Snagit 10\SnagPriv.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files (x86)\TechSmith\Snagit 10\snagiteditor.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\18.1.0.37\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [RotateImage] C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [Communicator] "C:\Program Files (x86)\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files (x86)\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TrueImageMonitor.exe] "C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [TPKMAPMN] C:\Program Files (x86)\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files (x86)\SlySoft\AnyDVD\AnyDVDtray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Snagit 10.lnk = C:\Program Files (x86)\TechSmith\Snagit 10\Snagit32.exe
O8 - Extra context menu item: Download all links with IDM - C:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files (x86)\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files (x86)\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.4.cab
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{83AE23F6-E82C-45FA-A2B2-7ED12802E0A6}: NameServer = 130.67.15.198 193.213.112.4
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: AcPrfMgrSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcPrfMgrSvc.exe
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AcSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcSvc.exe
O23 - Service: Acronis Nonstop Backup service (afcdpsrv) - Acronis - C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\ThinkPad\Bluetooth Software\btwdins.exe
O23 - Service: Lenovo Doze Mode Service (DozeSvc) - Lenovo. - C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\Windows\system32\ibmpmsvc.exe (file missing)
O23 - Service: iPod-tjeneste (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Lenovo Camera Mute (LENOVO.CAMMUTE) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe
O23 - Service: Lenovo Microphone Mute (LENOVO.MICMUTE) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe
O23 - Service: Lenovo Keyboard Noise Reduction (LENOVO.TPKNRSVC) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files (x86)\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Common Files\Nitro PDF\Professional\6.0\NitroPDFDriverServicex64.exe
O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\SysWOW64\NLSSRV32.EXE
O23 - Service: NVIDIA Performance Driver Service - Unknown owner - C:\Program Files\NVIDIA Corporation\Performance Drivers\nvPDsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Power Manager DBC Service - Lenovo - C:\Program Files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Qualcomm Gobi 2000 Download Service (Lenovo) (QDLService2kLenovo) - QUALCOMM, Inc. - C:\Program Files (x86)\QUALCOMM\QDLService2k\QDLService2kLenovo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files (x86)\Teamviewer\Version5\TeamViewer_Service.exe
O23 - Service: On Screen Display (TPHKSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 14394 bytes

3

Hello,

 

I installed NAV 2011 yesterday and had no problems and also have to add that i like the new version of NAV, but today a new problem i never seen before started (I didn't have this problem yesterday using NAV2011). Every time i close Internet Explorer 8 Windows seems to lockup. When this happen i can still move the mouse curser and i can press CTRL-ALT-DEL that will show me the options to logoff, start task manager and so on. So Windows is not completely frozen, but the taskar no longer respond, i cannot open the start menu and if i press CRTL-ALT-DEL and choose to start task manager it will start, but is frozen so cannot use task manager to end any process or see what is going on. At this point the only thing i can do is to press CTRL-ALT-DEL and choose logoff and then logon again and it will work until i close down Internet Explorer again. I tried to disable the IE8 add-on "Symantec Intrusion prevention" that solve the problem, but as soon as i enable the add-on again the problem is back. I also have Internet Download Manager 5.19 Build 3 installed that also add a add-in in IE8. If i leave the "Symantec Intrusion prevention" add-on enabled and disable the Internet download manager add-on the problem is solved as well. So it seems like there is some sort of conflict so i cannot have both the "Symantec Intrusion prevention" and the Internet download manager add-on enabled at the same time. I did not have this problem using NAV 2010 and i did not have this problem using NAV 2011 yesterday. The name of the Internet download manager add-on is "IDMIEHlprObj Class" and the filename is "IDMIECC.dll".

 

Anyone else with the same problem and anyone else using NAV 2011 and Internet Download manager running Windows 7 x64? I use Windows 7 Enterprise x64 on my computer.

 

Has there been any updates for the "Symantec Intrusion prevention" that's been distributed using live update today that might cause this problem since i didn't have this problem yesterday? I use the internet download manager add-on and don't want to disable the symantec add-on either so i would really like to find a solution to this problem so they can both work simultaneously like it did yesterday using NAV 2011.

 

-gan