The problem being experienced is identical to the problem with Symantec Endpoint Protection 12.1 as documented at the following liink:
http://www.symantec.com/business/support/index?page=content&id=TECH167057
Problem description:
Event viewer shows:
Event ID 7034 - 8/4/11 4:20 PM - Error - Service Control Manager - N/A - The Check Point Endpoint Security service terminated unexpectedly. It has done this 3 time(s).
Check Point Endpoint Protection Security Trace logs (TrGUI.log) show:
[ 1156 6132][12 Aug 9:14:33][tcpserver] TcpMultiPipe::pipe_socket_connect: Created m_sendingfd: 0x33c socket [ 1156 6132][12 Aug 9:14:34][tcpserver] TcpMultiPipe::pipe_socket_connect: [SEVERE]: Failed to connect to 0x0100007f on tcp port 7778: Connection refused [ 1156 6132][12 Aug 9:14:34][tcpserver] TcpMultiPipe::pipe_if_connect: [SEVERE]: Failed to connect to socket [ 1156 6132][12 Aug 9:14:34][TR_API] TR_API::TrAPI::TrAPIInitThread: Critical error. breaking. [ 1156 3448][12 Aug 9:14:34][TR_API] TR_API::TrAPI::TrAPIInit: connection to the service couldn't be established [ 1156 3448][12 Aug 9:14:34][TR_APIWRAPPER] TrAPIWrapper::InitAPI: failed to init API. [ 1156 3448][12 Aug 9:14:34][TrGUI] WatchDogThread::queryServiceSlot: service is still down. continue waiting [ 1156 3448][12 Aug 9:14:37][TrGUI] WatchDogThread::queryServiceSlot: Trying to init api
[ 4252 4272][17 Aug 17:06:49][tcpserver] TcpMultiPipe::socket_init: [SEVERE]: Failed to listen on socket: Unknown Winsock error (10013) [ 4252 4272][17 Aug 17:06:49][tcpserver] TcpMultiPipe::pipe_if_server_init: [SEVERE]: Failed to initialize SOCKET [ 4252 4272][17 Aug 17:06:49][messaging] messaging::init: Failed to initialize pipe [ 4252 4272][17 Aug 17:06:49][TrComInf] TrComInf::TrComInf::TrComInfInit: Failed to init messaging
Environment
- Windows 7 SP1 (32bit) and (64bit) English
- "Check Point Endpoint Security Version VPN E75.10 Build 835016656"
Is there a corresponding fix for NAV 2012?
Thank you.