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Hi FVK,
In Norton Antivirus and Norton Internet Security 2008, the recommended action for these low risk threat items is to remove them. However, given that SOME of these apps are in the "gray line" and one could argue they are not malicious, NAV/NIS 08 asks the user once whether she wants to remove any low risk items from the system. Once the user has given approval, all low risk threats like the ones you describe are automoatically removed.
You can also set the product to automatically remove them from the "exclusions" area in the advanced settings.
My problem may have been in the statement of the situation. NAV seems to be missing a LOT of the problems I am having to take care of with a variety of other software.
I "want" NAV to be my one protection for all problems including adwares. But then I discover the default settings for all other found items (Macro & Non-Macro Viruses) the items are cleaned first and quarantined otherwise. But the defaults for the adware (etc.) items listed in the first post is to Quarantine first and if that fails, leave it alone. (Location: Symantec AV --> Configure --> File System Auto Protect --> Actions --> Security Risks)
Recently we even had a pair of viruses (Smitfraud-C & Smitfraud-C.gp) sneak into a couple of our systems that Norton completely missed during scans. (Norton's website lists them, in general, as a low level threats despite recent internet traffic that seems to says is they are on the rise again and are doing some really bad things.)
Granted, Norton is an ever changing, adapting program (and I love it for that), but in my dream world, Norton is my primary defense and the others (AdAware and Spybot) are my reserve guards.
But in real life Norton (and AdAware) can be blind and Spybot can see but can't remove the dangerous things that recently hit us.
And this is a NAV subscription account that gets constant, daily virus updates to our server.
Returning to the topic, I just sit here pulling out my hair in ignorance because I can't figure out why Norton would tell its program to ignore any adwares it can't quarantine. Which is what I was trying to ask in the first place: Why wouldn't I want to remove found adwares when discovered???? Or Hack Tools? Or Trackwares? Or Remote Access programs when they are found?
Look, if I want those tools protected, I will protected them. Just as if I had a Macro I wanted to keep I'd protect it as well.
I just saw the adware settings and was hoping someone from Norton would reply with some great wisdom telling me that changing those settings would prevent my O/S from ever running right again.
Instead, no offense, the reply was sort of a "you can do this, even though we think it should have been done already, but we didn't". (LOL!)
So, in a couple of days when I deploy the latest secondary corrections to prevent the incursion of things I want NAV to trap, unless I have some sort of concrete reply from NAV I will turn on the remove setting for 33% of my users and watch them for future difficulties.
If they are happy and functional then I'll turn on the cleaning settings on the rest of my people.
Thanks ~~ FVK
(I hope this post not too hard to understand. I currently writing a batch file and outlining the distribution plans in my mind while writing this. Sometimes it causes my postings to suffer in their conceptional content. My apologies if this posting was difficult to understand.)
Hi again,
Just to confirm are you using Norton Antivirus or Symantec Antivirus?
The location you gave below:
"Symantec AV --> Configure --> File System Auto Protect --> Actions --> Security Risks" as well as you comments on Macro and non-Macro viruses
make me think you are referring to the enterprise antivirus product SAV not Norton. Norton Antivirus does not have separate settings for Macro and Non-Macro viruses and this location you specify is SAV specific. It does not exist for Norton Antivirus. My previous answer was based on the existing Norton Antivirus settings where the user can only configure what to do with low risk threats.
Can you please confirm that this is Symantec Antivirus and not Norton?
Thanks!
Okay, this is where I look really stupid and wind up with egg on my face as well. <Sigh> Here goes ...
I thought Norton was Symantec and vice-versa. I thought Norton was a subsidiary of Symantec and thus NAV was simply another name for SAV.
(Here it comes ...) Er. Am I mistaken?
My original question still stands, but yes, the AV window IDs the program as Symantec AV, but our subscription runs through Norton.
I hope you can see why I'm confused: Program says SAV, installation process says NAV, subscription says NAV.
So you tell me? Who am I talking about?
:-) LOL! (Thank god it's the weekend!)
Norton is Symantec's consumer product line. NAV is a different product from SAV. I believe there is another forum for SAV, check out:
http://www.symantec.com/stn/index.jsp
maybe you can get the answer you are looking for there?
Cheers
Thanks. ~~ FVK out.