NBRT USB boot error on 64 bit Win7 machine

Hello,

I downloaded the most recent Norton Bootable Recovery Tool v 5.1.0.26 today and installed it to a USB thumb drive.

Installation was successful.

But when I tried to boot my Dell laptop using the bootable USB thumb drive, it starts to run, loads windows, then gives an error:

 

"Norton Bootable Recovery tool failed to launch.  Required file not found.  Program will exit. [ERR-0001]."

 

I read online that this may be because my laptop is 64-bit  rather than 32-bit?  

Running Windows 7 - 64 bit.

 

I'd really appreciate your suggestions...

 

Thanks!

 

Hello,

I downloaded the most recent Norton Bootable Recovery Tool v 5.1.0.26 today and installed it to a USB thumb drive.

Installation was successful.

But when I tried to boot my Dell laptop using the bootable USB thumb drive, it starts to run, loads windows, then gives an error:

 

"Norton Bootable Recovery tool failed to launch.  Required file not found.  Program will exit. [ERR-0001]."

 

I read online that this may be because my laptop is 64-bit  rather than 32-bit?  

Running Windows 7 - 64 bit.

 

I'd really appreciate your suggestions...

 

Thanks!

 

Hi,  Thanks, but I had seen that post already.  The files and folders are all present as they said they should be.  And when I try the USB stick in my desktop 32 bit windows XP machine it works there --- but not on the Windows 7 64 bit machine that it was created on.   Any other ideas woud be appreciated.

also in private a Symantec employee sugested to check if the earlier mentioned NRT.exe and NBRT.exe are digitally signed and signature is valid ( These files should be signed with valid Symantec certificate) but problably they are if it works on win xp machine

 

The digital signing for those 2 files looks OK.   I tried Symantec chat with technicians yesterday, but they do not seem to have training for Norton Bootable Recovery Tool.  Wasted a lot of time...  

 

QUESTION:

Has anyone successfully tried to boot from a USB flashdrive which was created with Norton Bootable Recovery Tool

SPECIFICALLY ON A 64-bit computer?    It would really help to know.     Thanks!