Hi.
The PC client for Norton family has a possibility to extend the time for the kids by logging in locally on the client with the parent user. This is very useful.
I wish you could implement the same for the phone/tablet version. We had a very boring experience some days ago in my car:
My son had brought his cellular phone which were configured with a time setting to allow him to use it for two hours from 14:00-16:00.
We left home at 09:00 and stopped at a gas station at 10:00 because he was unable to use his phone in the car. Locked. I logged into Norton family online from my phone and extended his time period. But I was unable to refresh the boundaries from the client because there was no wifi available. He also had no more money left so mobile data over GSM didnt work. So we were unable to load the new boundaries. Ok. Then I remembered that I could set up a WIFI on my phone. But Norton Family blocked not only the games on the phone but also the settings "APP". There was no way to enter settings and connect to the new WIFI. So we ended up with a 5 hour trip in the car without him being able to play his favorite games (which he normally is allowed to do in the car).
So therefore:
Please implement a possibility to locally override the settings with the parent account
and
Please if possible allow the settings APP to be accessed even if Norton is configured to lock the phone. There is no fun navigating in the settings panel anyway.
Thank you for a nice service, but this should be implemented to make it even better!
Regards,
Tomas