Need Customized Messaging - Does anyone in Norton Care?

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1

So here's the situation... I use Norton because they made an agreement with my ISP and so I must either pay for my own, or use the one provided by my ISP. So how many people out there actually choose to spend more money each year to avoid Norton's irritating messaging system? (and it's apparent to me from reading other forums on this very subject, that Norton refuses to listen, they don't care, they don't have to, because they are NORTON...got it yet?)

 

So again, here's the situation - you're sitting there watching NETFLIX, and that irritating NORTON Idle Scan Time Message Pops up every few minutes, and stays open unless you grab the mouse and as you are trying to click on the little X to close the $%^&&*() popup, it closes for a little while, only to popup a few minutes later, to repeat the SAME ^%&*^ Idle time message...NOW HOW STUPID IS THAT?

 

And the only way to stop it is to go to the settings and put in "silent mode", which stops the irritating messages for the amount of time you select, but also stops other functions, which you the user actually may want to continue, you just don't want to be told about it every few minutes in the middle of a NETFLIX movie?  HOW HARD COULD IT BE?

 

It really makes it look like NORTON went out of their way to get into your face. Either that...or it’s pure stupidity (COULD ANYONE ACTUALLY BE THAT DUMB?). Why in the heck wouldn't they have done the logical thing, and allow the customer to turn individually on/off the particular message that the customer actually wants to know about? Who in the heck wants to constantly be reminded of an Idle Time Scan while watching a NETFLIX movie?

 

There is no good answer here, it's blatant arrogance on NORTON. SHAME ON YOU!!!

2
TozerBGood wrote:

And the only way to stop it is to go to the settings and put in "silent mode", which stops the irritating messages for the amount of time you select, but also stops other functions, which you the user want to continue...

What stopped functions do you wish to remain running in Silent Mode?  Silent Mode is specifically intended to prevent non-priority background tasks from running when you need the system's resources for other purposes, such as viewing movies.  If you still want those tasks to run, but simply do not want to be notified, turn off Norton Task Notification (which is available in NIS, and I assume can also be found in the NSS settings).  I don't see how you can accuse a company of arrogance when it provides options to keep its product from intruding on other PC activities that the user is engaged in.

3

I agree that does help some...it's under "Administrative Settings" and says the following in the "?" explanation (See below).

So clicking that turns off notification for not just Idle Time Scan, but all notification for ALL background functions, and does not address my point which I will re-type in larger font, since you seem to have missed the point.

" Why in the heck wouldn't they have done the logical thing, and allow the customer to turn individually on/off the particular message that the customer actually wants to know about? "

 

Here is Norton's Explanation of the Task Notification you mentioned:

Norton Task Notification

Norton Task Notification lets you show or hide the notifications that appear when Norton Security Suite runs an automatic background task. When your computer is idle, Norton Security Suite runs Norton-specific automatic background tasks such as Idle Time Scans, Automatic LiveUpdate, and Insight Optimizer. By default, Norton Security Suite shows notifications when it runs these background tasks.

When this option is turned on, Norton Security Suite shows the notification to inform you about the background tasks that are running. When this option is turned off, Norton Security Suite does not notify you about any background tasks.

By default, the Norton Task Notification option is turned on. You can turn off this option if you do not want to be notified about the background jobs. Turning off this option does not affect the execution of automatic background tasks in any way."

 

Which brings up another point that if Noton just simply put a little link on the pop-up that gave the user the option to ....oh...let's say...NEVER NOTIFY ME OF THIS AGAIN...wouldn't that save a whole heckuva lotta time and effort of people searching how you can turn off the POPUP WHICH IS STUPID IN THE FIRST PLACE?

4
TozerBGood wrote:

So clicking that turns off notification for not just Idle Time Scan, but all notification for ALL background functions, and does not address my point which I will re-type in larger font, since you seem to have missed the point.

" Why in the heck wouldn't they have done the logical thing, and allow the customer to turn individually on/off the particular message that the customer actually wants to know about? "

What specific tasks are you concerned about?  Silent Mode handles different tasks and different notifications...er, differently.  Some alerts are delayed, rather than disabled completely.  Also, if you go through the Norton settings, there are many options for disabling or enabling notifications for various individual components and functions, so the program is not totally lacking in granularity in that regard.

 

5
TozerBGood wrote:

So again, here's the situation - you're sitting there watching NETFLIX, and that irritating NORTON Idle Scan Time Message Pops up every few minutes, and stays open unless you grab the mouse and as you are trying to click on the little X to close the $%^&&*() popup, it closes for a little while, only to popup a few minutes later, to repeat the SAME ^%&*^ Idle time message...NOW HOW STUPID IS THAT?

 

 Hi TozerBGood,

 

As SendOfJive said, you do have control over your notifications settings. Watching a Netflix movie, your computer will go into idle time. To disable the background tasks notifications, the ones appearing while watching Netflix, open your Settings and go to General / Norton Tasks / Norton Task Notification / move slider to Off position / click Apply. These notifications will no longer appear during Netflix or when your computer goes into idle time.

 

Ed

 

Tasks Notification - Off.JPG

 

 

6

I see that you guys are trying to help by suggesting settings (and I can appreciate that), and maybe you'll see this pic (see below) will help show that I have already done the very thing you suggested, and it still does not stop the popups while watching NETFLIX. 

 

So I guess I'll re-state the subject of this thread...again...

" Why in the heck wouldn't they have done the logical thing, and allow the customer to turn individually on/off the particular message that the customer actually wants to know about? "

 

It is a suggestion...and I also suggest that NORTON actually listens, instead of forcing their customers to go to forums like this to try to find solutions, which really don't solve what I perceive the problem is. That problem (IMO) is in the obsessive NORTON desire to put their product blatantantly in the customer's face, by giving the customer incessant stupid notifications (that the customer really doesn't need), and not allow the customer to even have the ability to turn the stupid notifications off! It is a typical NORTON trend...to not care what the customer actually wants, and not care, because they don't have too..because THEY ARE NORTON!

 

Here's another point...I stated I have the version of NORTON SECURITY SUITE provided by my ISP (which is COMCAST). COMCAST provides NORTON SECURITY SUITE as a part of the monthly fee, and they used to provide MCAFEE instead. Does that make me an actual customer from NORTON's point of view (I doubt it...I doubt NORTON actually cares about the individual customer's complaints), or does NORTON view COMCAST the real customer?  And these deals are made between COMCAST & NORTON, and so I doubt that my suggestion here will accomplish anything, but I still feel I should point out the problem. Because you see that when COMCAST was using MCAFEE, we never had any of these kinds of problems...it was very unobtrusive. And if I (the real customer) want to do anything about it, I would need to spend even more money to get a better product, by either 1) Changing my ISP, or 2) Buying my own software of choice which would obviously not be NORTON, because they are such a pain in the arse...because they really don't listen, and really don't care.

 

It amazes me that they can actually stay in business. Everyone I talk to chooses some other brand of security software, because NORTON is such a pain (AND NON-INTUITIVE). If they would just give the customer this option, it would make all the customers so much happier, and much less time wasted on forums like this.

 

NIS Task Notif Settings Screen.jpg

 

7

I mean really think about what I'm saying here....it would have been so easy for NORTON to give the customer an option for any popup notification...you know, a little box you could click (whenever the popup comes), which allows the customer to select the following option...

"NEVER NOTIFY ME OF THIS AGAIN"

 

And the fact that NORTON didn't give the customer that option, reveals their own arrogance (IMO).

 

And if you think that the subject wasn't discussed by the programmers when they actually built the program, well that would be naive (IMO). They very likely discussed it, and WILLFULLY chose to not give the customer that option...and when you think about that...it boggles the mind...because it makes their customers like me (the ones like me who are forced to use NORTON because of an agreement between COMCAST & NORTON)...it makes us hate NORTON.

 

How can that possibly be smart business thinking?

 

If they would just give the customer this option (the option to select "NEVER NOTIFY ME OF THIS AGAIN", it would make all the customers so much happier, and much less time wasted on forums like this.

8

How are you forced to use Norton. Obviously, I don't have this agreement you have. I use Comcast as my ISP and NIS 2012 completely separately. With no problems at all. Maybe you should consider the same, if there is this much trouble with your security software and Comcast together.

 

I have relatives who also use Comcast, but that's all. They won't touch Comcast's bundled services or whatever Comcast calls it.

 

More than anything, this sounds more like an Internet Service Provider issue.

 

 

 

Ed

9

in response to Edrj60 following comments

"1) How are you forced to use Norton. Obviously, I don't have this agreement you have. I use Comcast as my ISP and NIS 2012 completely separately. With no problems at all. Maybe you should consider the same, if there is this much trouble with your security software and Comcast together.

 

I have relatives who also use Comcast, but that's all. They won't touch Comcast's bundled services or whatever Comcast calls it.

 

2) More than anything, this sounds more like an Internet Service Provider issue."

 

Answer to 1) - If you had read what I wrote a little more closely, it is not that I am forced to use Norton, it is that if I wish to use something else, I would have to pay for it. NORTON is the Security software provided by my ISP (which is COMCAST). COMCAST provides it as a free download, but it is not really free, because I pay COMCAST a monthly fee. So your question appears to reveal that you want to get the issue off of NORTON, rather than discuss what my suggestion is. 

 

Answer to 2) Of course if that is the way you wish to make it appear, but it is not COMCAST, or COMCAST'S bundled service which is making popups appear while waching NETFLIX, and so again, your comment is merely ignoring what this thread is about. 

 

I guess I'll just have to make the font bigger so you will actually get it, and actually stick to the point. What the thread is about  is this

" Why in the heck wouldn't they have done the logical thing, and allow the customer to turn individually on/off the particular message that the customer actually wants to know about? "

 

 

10

TozerBGood,

 

I see from your screen shot that Norton Tasks Notifications are turned off and Applied. Why the notifications still come up during idle time for you I don't know. In NIS when they are turned off, they don't appear.

 

Does Comcast have control over your NSS settings?

 

On another note: People in the Norton forums are volunteers, who donate their time to try and help others who come into the forums needing help or advice. Symantec employees names are in bold red. The volunteers here practice a high degree of courtesy, decorum and general civility when interacting with those needing help. In most cases that courtesy is returned between the posts.

 

Since your very first post in this thread, you have used this as a venue to exact your anger at Norton and those in this thread trying to help you. That makes it next to impossible to help.

 

This is the Product Suggestions board for Norton products. My suggestion would be to start a new post, suggesting the option to 'Never notify me again' as you have stated you would like in your Norton product.

 

Good Luck,

 

Cheers,

Ed

11

Edjr60 - thank you for your volunteer time (as your post is implying what you are doing). I'm sure you have probably helped many people with NIS issues, just as you appear to have tried with my own issue (in your own way).

 

In your apparent frustration to dole out the canned solution (which doesn't actually work BTW) to this issue...and hopefully to prevent me from pointing out problems with NORTON, in doing that...you have inappropriately accused me of using this venue to exact anger...which is an insult.

 

I have in no way insulted you in this manner, but in fact I am using the suggestions area to make a suggestion. And all of your input, is merely trying to point out how NORTON is a pain in the arse, withe the incessant POPUPS.

 

I'm sorry if you feel the need to take this personally, and suggest you actually stick to the issue instead of either

1) Accusing COMCAST of manipulating NORTON. This is an accusation which has no basis in fact, and is really far fetched, but does serve the purpose of taking the spotlight off of NORTON POPUPS.

2) Accusing me of exacting anger venue - which again takes the spotlight off of NORTON POPUPS, and also reveals something about yourself. Because of the simple fact that since you implied that you were a volunteer, and not a red-bold NIS employee...(a subject which I never brought up but you did, which tells me you have likely had this discussion with others before...probably defending NORTON is my guess)...simply because you brought this up, and at the same time are trying to point the problem at other issues (like me or COMCAST)...TELLS EVERYONE THAT YOU ARE BIASED IN SOME WAY, AND CANNOT ACTUALLY DEFEND NORTON BUT MUST RESORT TO ACCUSING EVERYONE ELSE.

 

So since you still don't seem to get it, I must simply post...AGAIN...(I'll do it in red this time) what the thread is actually about, and hope that you can stop your accusing ways, and actually address my suggestion. I know it's hard for you when you are so obviously addicted to NORTON, but please try to think outside the little box for a change and address the question....

" Why in the heck wouldn't they have done the logical thing, and allow the customer to turn individually on/off the particular message that the customer actually wants to know about? "

12

Can't anyone in this community see that if you do a google search you'll see how many people have an issue with the incessant POPUPS? 

 

Just because I'm an UNHAPPY CUSTOMER, does that somehow invalidate my opinion on this?

 

How easily in your own mind, you cast off a suggestion as worthless, and not see how big of a mistake that is. It turns away customers. It is the historical trend that NORTON has maintained..of doing this kind of irritating NON-LISTENING repeatedly.

 

Every version I have ever had of NORTON, has always been over complicated and irritating in some way, and NORTON REFUSES TO LISTEN, and the "volunteers" on this venue, are obviously happy to go down that road with them.

 

It is not good business.

 

So far...I have not seen one person actually consider what I am saying. All I have seen is diversion...pretty typical. My goodness...how hard could it be to give the customer the option "NEVER NOTIFY ME OF THIS AGAIN". What is NORTON afraid of here? How could this possibly be a bad idea?

 

I defy anyone to show me a customer who would ever want any knid of meaningless popup while watching a NETFLIX movie. What possessed NORTON to even think of doing something that blatantly stupid?

 

Also...It is ludicrous to suggest that COMCAST is somehow causing this. I mean,  I'm not happy with COMCAST for going from MCAFEE to NORTON, but even I wouldn't dream to lay that ludicrous accusation at their feet.

 

No...this is a NORTON issue. The real question is..will they listen & fix it. I doubt it.

13

Hi, 

 

As I see in the screenshot you uploaded before, you must have the 2012 version of NIS. You can upgrade for free to the 2013 version to benefit from the new enhancements -  this is a general suggestion. To do so, click on Support > New Version Check and then follow the instructions on your browser.

 

Now to your problem: I couldn't see your "silent mode" settings from the screen you uploaded. Make sure they are configured as in the screenshot I uploaded below (specially the "full screen detection" option). 

 

silentmode.JPG

 

In addition, click Configure next to "user-specified programs" to browse through ProgramFiles and select the program you use to watch Netflix. Hope this helps and you don't get any more annoying popups from now on.

 

Regards,

John

14

TozerBGood,

 

I just watched an hour long episode of NCIS without any pop ups.  Please ensure you have Full Screen Detection turned on.  Settings > Administrator Settings.

 

Full Screen Detection

 

Norton 360 automatically detects the applications that you run in full-screen mode and enables Silent Mode, if the Full Screen Detection option is turned on. By default, this option is turned on.

Norton 360 also detects Media Center Extender session as an active full-screen application and turns on Silent Mode.

When Silent Mode is enabled, Norton 360 suppresses most of the alerts and suspends the background activities. Only those activities that protect your computer from viruses and other security threats are run. The activities that are suspended run after you finish using an application in full-screen mode.

 

Ensure that the Full Screen Detection option is turned on to suppress alerts and suspend background activities when you run applications in full-screen mode. By reducing the number of background activities, you increase the performance of your computer. Keeping this option turned on provides you an uninterrupted Media Center Extender session.

 

I hope this helps.

 

Dave

 

15

tzon89 - yes, my option is set as you suggested already.

 

BTW, it's not just when watching NETFLIX, that I don't want the message... I NEVER want NORTON to tell me it's performing Idle time tasks. How in the heck do you turn it off? I just got that stupid message....as if I would even care.

 

Why won't NORTON listen to their customers?

 

They should allow the customers to individually turn off the messages they want turned off. It's so pathetic.

16

According to Symantec help...

 

Norton Task Notification

Norton Task Notification lets you show or hide the notifications that appear when Norton 360 runs an automatic background task. When your computer is idle, Norton 360 runs Norton-specific automatic background tasks such as Full System Scan, Automatic LiveUpdate, and Insight Optimizer. By default, Norton 360 shows notifications when it runs these background tasks.

When this option is turned on, Norton 360 shows the notification to inform you about the background tasks that are running. When this option is turned off, Norton 360 does not notify you about any background tasks.

By default, the Norton Task Notification option is turned on. You can turn off this option if you do not want to be notified about the background jobs. Turning off this option does not affect the execution of automatic background tasks in any way.

 

... by turning off the task notification option you should NOT be receiving these messages. Since you have already made that setting (as shown in the image u posted previously) it is really strange that you keep getting notifications about Norton tasks. Symantec is giving you the option not to get notified but apparently the option is not working for you. The only thing I can suspect is a corrupted installation of your product. If you want to give it a shot, try unistalling Norton using NRT (Norton removal tool) and then perform a clean installation downloading the latest version. 

 

To find the removal tool go to https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUserProfile_en_us&product=home&pvid=f-home&version=1&lg=en&ct=us and select your product.

 

To download and reinstall your product log into your Norton Account or visit https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&ispid=&lg=en&product=Norton+Core&pvid=f-core-cur&version=current&docid=v67735330_EndUserProfile_en_us and chose your product.

 

Hope this puts an end to your frustration. 

Regards,

John

17

Avatar_Undivided_Attention2.giftzon89 - yeah...you may be right. Before I do that, I tried turning off "performance alerting also" and see if that helps. IF it doesn't I'll consider un-installing and re-installing. My guess is that it's possible the registry may retain the screwed up settings even if I uninstall or reinstall.

 

None of this changes my suggestion however. Because...look at it this way. Do a google search on "irritating Norton Popups" and you can obviously see that I am not the only one who has issues like this. Why does Norton make it so D@MM complicated, that you have to come spend valuable time searching forums on how to make the stupid thing work right.

 

If they would just put a target on the popup, saying "Never Alert Me Of This Again", it would be so simple, and not a bunch of wasted time on forums. The programmers had to have thought of this and PURPOSELY DID NOT OPT TO DO IT.

 

I personally think it is the purpose of Norton, to constantly be in the face of the customer, and they don't care...they don't have to, because they are NORTON.  

18

"Performance alerting" has to do with programs that are running currently on your PC. It's not about Norton tasks. If a program is draining your system's resources Norton will display a popup window. For example, when I'm using Paint.NET (image editing program) to optimize many photos together, I get a Norton alert displaying "Paint.NET: high CPU usage". 

 

You are right about asking for an option to "do not notify me again" instead of having to search through dozens of settings. Maybe Symantec will pay attention to this and include this option in a next version of their software.

 

If the case is a faulty installation (as I can't imagine of anything else), you should unistall using Norton Removal Tool (NRT), as I suggested previously, which will also clean Norton entries from your registry. This way you don't need to worry about settings getting screwed up in the registry. Registry and file leftovers may occur when unistalling from the Control Panel. Keep in mind that before uninstalling with NRT you will have to create a backup of your ID safe, if you are using a local vault for your online passwords.

 

Write us about your results, if you deside to make a fresh installation and then turn off "Norton task notification".

 

Good luck,

John