Need help i was logged in to ebay and then intrusion prevention went down

Norton Security | Norton Internet Security
1

Need help i was logged in to ebay and then all of a sundden one click  support came on and then intrusion prevention went down and said intrusion prevention disable  i reastarted my computer and know it back on am i safe what happen here is the log from it           i was logged in ebay when this happen i had not gone in to norton for anything what happen?

 

error id 1

module  id 3043

error code 0x00010000

 prouduct version 4,2.0.12

prouduct name norton 360

error description intrusion prevention failed to load

2

i have run malwarebytes anti-malere and superantispyre and full scan of norton 360 and it all comes up clean i do not know what to do know i dont want to us my pass codes ebay and other stuff  incase i been hacked anyone have any idears

3

Hi reaverone,

 

Sounds like an internal glitch in Intrusion Prevention, which can happen on occasion.  This would not have exposed your passwords or other data to compromise.  See this support article for guidance, which consists of running LiveUpdate until all updates are installed (Note the error code corresponds to the module id):

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20100302164545EN&ln=en_US

4

it working know and i have had no proublem know so i  did not get hacked right ??? so i should not worry about someone got my password right???

5

You do not need to worry.  Intrusion Prevention uses signatures, much like virus definitions, to spot attempts to exploit known security vulnerabilities in applications.  These exploits use drive-by downloads to install malware with no user action.  So Intrusion Prevention blocks known avenues by which malware can be installed and really has no role in the firewall's job of blocking direct access to your computer by hackers.  You would have to have an unpatched program with a security flaw and encountered a drive-by download for the momentary loss of Intrusion Prevention to have been a serious issue.  Even in that extremely unlikely event, Auto-Protect would block known malware from installing.  In short, there was only a very remote malware threat and no possibility that someone could have directly accessed your computer and stolen any personal data such as passwords.  Your scans are clean, so you are safe.