I am having the same problem as other users removing the Trojan Zeroaccess and Gen 2 virus. I am using Norton Internet Security 2012, have run LiveUpdate repeatedly, tried the Zeroaccess Removal Tool and ran Norton Power Eraser. I understand the process/solution is different for each user. Could someone help me with the steps? I don't want to copy what I've seen in other posts.
Running Windows 7 32-bit operating system.
Thanks.