Need help unlocking my phone

I cant remember my password and i cant unlock my phone. In case i forget it was supposed to send a text as a reminder to my other phone. Problem its ringing not texting. I registered the phine using the android app for norton but i cant remember the password too. Its doig my head in and i need the bleep thing off. Can anyone help. Ive logged in and im expecting an email to confirm my password but got nothing.