Need Tech Support

[Martin_Walsh]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:
I purchased AVAST Premium Security but now getting pop ups from “MacAfee”
Detailed description:
Ive run a number of full scans and reset the PC to a restore point
Product & version number:
Avast Premium Security
OS details:
Windows 10
What is the error message you are seeing?
PC is at risk
If you have any supporting screenshots, please add them:

[bjm]

Norton 360 v22.x or v24.x
Please review:
https://community.norton.com/t/pop-up-your-pc-might-be-at-risk/240268

How To Remove Fake McAfee Pop-up Alerts [Virus Removal]
https://malwaretips.com/blogs/remove-fake-mcafee-pop-up-virus/

Don’t Fall for the McAfee “Your PC Is Infected” Pop-up Scam
https://malwaretips.com/blogs/the-mcafee-your-pc-is-infected-with-5-viruses-scam

[bjm]

@Martin_Walsh

I purchased AVAST Premium Security but now getting pop ups from “MacAfee”
Detailed description:
Ive run a number of full scans and reset the PC to a restore point
Product & version number:
Avast Premium Security

Hello @Martin_Walsh
https://community.avast.com/

[Mark_Locher]

How do I get technical support. My Norton Utilities has not worked for 2 months. I keep getting the error message “This seems like the Stone Age. Sorry, we can’t get our online content to leave its cave …”

If I cannot get support, I want my money back.

[bjm]

@Mark_Locher

How do I get technical support. My Norton Utilities has not worked for 2 months. I keep getting the error message “This seems like the Stone Age. Sorry, we can’t get our online content to leave its cave …”

If I cannot get support, I want my money back.

Hello @Mark_Locher
Product & version number:
OS details:
Supporting screenshots, add them:

What happens when you try support via Social Support | Chat | Phone ?

Cancellation & Refund Request [here]

Norton support via Social Support | Chat | Phone [here ]

Norton Cancellation and Refund Policy [here ]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

[bjm]

Hello @Martin_Walsh
Please post progress