Need to remove 360 to test conflict with application

I'm told by users of Adobe Premiere Elements Rel 11 (latest) that Norton 360 is the likely problem causing strange application behavior that I am seeing.  I've already done all the recommended updates, and a host of suggestions to fix this.

 

So, before I begin with the suggested removal of 360 using the removal tool, I need to know that it will not automatically start a reinstallation of 360 when complete, or how to prevent it from doing so until I can test Premiere Elements again. My subscription is good until Dec 2014.

 

I also assume that a reinstall by myself afterwards (if it's removal proves to have no effect on application) can be done without exceeding the number of install limits.

 

Don

The uninstall went fine.  Used Windows first, then the Uninstaller.

 

Installed Microsoft Security Essentials to have some protection during testing of application.

 

After numerous tests with Adobe Premiere Elements ver 11, all the problems were still there, so conflicts with Norton 360 does not appear to be the problem.

 

Their previous release 10 worked fine with Norton last year, so that is what I will be using after re-installing my Norton.

 

Don

I'd be interested to know what the strange behavior of PSE is?

 

And what version of WIndows you are using including Service Packs and whether 32 bit or 64 bit.

 

I spend time in the Compuserve Photography Forum and plenty of users there of PSE and of Photoshop. 

And reinstall and updates for Norton 360 went fine.

It's not PSE (PhotoShop Elements), but is their Video movie editor Premiere Elements.  Totally different code base I'm told.

 

The complete thread of my problems discussions is on http://muvipix.com/phpBB3/viewtopic.php?f=100&t=12134

 

Forget to answer your question - Dell Vostro quad core i7, Windows 7 Pro 64bit all very latest levels.


dsttexas wrote:

And reinstall and updates for Norton 360 went fine.


Glad to hear the uninstall and later re-install went smoothly for you!


dsttexas wrote:

The uninstall went fine.  Used Windows first, then the Uninstaller.

 

Installed Microsoft Security Essentials to have some protection during testing of application.

 

After numerous tests with Adobe Premiere Elements ver 11, all the problems were still there, so conflicts with Norton 360 does not appear to be the problem.

 

Their previous release 10 worked fine with Norton last year, so that is what I will be using after re-installing my Norton.

 

Don


Be sure you have fully removed Microsoft Security Essentials to make sure you have no conflicts for your security software.

 

 

 

ds,

 

Thanks for the details I don't know anything about that editor I'm afraid.

 

I've only done a very little video editing but I didn't like the current version of the Windows MovieMaker (I use Windows 7 32 bit) and followed a recommendation to go back to the earlier Windows MovieMaker 2.6 that was for VISTA but runs fine under Windows 7 (although I've not tried it on 64 bit). I particularly liked the timeline better on this since I was extracting a segment from a video to make a freestanding version of that sequence.

 

Just a thought in case you wanted to try something different. I note the details on the page the link goes to says you have to have a previous version on board but I don't remember that I did.

 

One thought having read the thread you linked to -- interesting -- is that graphics performance on a laptop is often the weak point and I wonder, without knowing the details of yours, whether that and shortage of graphics memory might be contributing to the problems. If yours uses shared memory it is sometimes possible in the BIOS Setup to alter the amount of memory allocated to graphics .....

 

If you care to give the make and model number of your laptop I'd be happy to do some exploring if you think it would help. I'm used to it and have some support contacts for some makes.

 

I don't suppose you could try the same operations on a desktop?

 

FWIW

I'm told by users of Adobe Premiere Elements Rel 11 (latest) that Norton 360 is the likely problem causing strange application behavior that I am seeing.  I've already done all the recommended updates, and a host of suggestions to fix this.

 

So, before I begin with the suggested removal of 360 using the removal tool, I need to know that it will not automatically start a reinstallation of 360 when complete, or how to prevent it from doing so until I can test Premiere Elements again. My subscription is good until Dec 2014.

 

I also assume that a reinstall by myself afterwards (if it's removal proves to have no effect on application) can be done without exceeding the number of install limits.

 

Don