I am newly elected to a baseball board for my community and have to send out updates to the distribution list. Every time I try I am getting the error "too many email recipients". I have called my internet email provider and they have a limit of 500. I am only trying to send to 250 people. I am also using Outlook to send these.
TIA!
Chasta
Hi noodlex5,
This is definitely an ISP restriction to curb the sending of spam (Norton does not throttle the number of messages that can be sent). There are different sorts of restrictions - some ISPs limit the number of messages you can send per hour, some limit the number you can send per day. Some even limit the number of recipients per message. Why don't you try sending 50 or 100 at a time and see if they go through. Who is your ISP?
I have tried to send 100 at a time and they will not send. I use insightbb.com for my provider. I called them and they do not limit the # of email per hour or # of people sent to.
"In order to further protect our customers, Insight also manages the volume and speed of mass email communications in a variety of ways and blocks ports as needed to deter exploitation by spammers, botnets and purveyors of malware."
http://www.myinsight.com/network-management-disclosures.asp
Most ISPs clearly state somewhere in their support documentation what the limits are. Insight does not, but I would be greatly surprised if they allowed you to do any mass mailing. Almost no ISP will allow that anymore due to spamming concerns. I really suspect that something you are doing is springing the spam trap.
https://community.norton.com/en/forums/disabling-auto-protect-send-emails
This post seems to offer a solution.
I have no way of knowing how some messages apparently went through on one machine at one time and not another machine at a different time. I'm here, you're there. Some server issues are temporary. All I can tell you is that I am attempting to be helpful by giving you accurate information about how Norton works between your email client and your service provider. All delivery failures will be displayed by Norton no matter what the actual cause, so a Norton popup does not automatically point to a Norton problem. If this were my issue, I would call my email service provider, give them the SMTP code, and have them troubleshoot the delivery failure. Sorry I can't be more helpful.
This is just plain silly, Your response completely ignores the FACTS I presented that using another computer WITHOUT Norton allowed me to send the message to the list using the Same Connection, Same Account to the Same ISP and list. So it is not a restriction of my ISP stopping the message it is something in Norton. So there must be a setting which can turn this off. Again please address the issue of Norton stopping the message being sent, when another computer allowed it to be sent.
Norton does not check outgoing messages for spam. Your email service provider or your recipient's email service provider almost certainly do, and if a server rejected a message, the rejection notification would be displayed by Norton because Norton receives that notification before it would be passed to your email client. Did the Norton alert mention an SMTP error number? If it did, it means the message came from an email server, not Norton.
One of the recipients sent me a message and when I replied to it using the Norton Computer it said Spam was detected on my response...
Well then I guess Norton is going.... As I said before I have been doing this for 4 years with the same list. I just used another computer WITHOUT NORTON INSTALLED and the email worked properly without issue and was sent to ALL RECIPIENTS.
I would be interested in hearing how that is possible.
Because Norton sits between your email service provider and your email client, it displays the notification from your email service provider. If you did not have Norton installed, you would still see the same notification, only displayed by your email client. Norton is not interfering with the sending of your messages, it is only displaying the error message you are getting from the server which is rejecting your messages.
I have exactly the same issue I am sending to less than 100 recipients which my ISP says should be fine. I have been using the same distribution list for 4+ years and I never had this issue before installing this product. I am not getting a message from the ISP I am getting a Norton Pop Up message. I even get the message after I disabled the product and rebooted and I still get the Norton Message. I used End Point Protection for years and lost it due to the Windows 10 Upgrade. I was very happy with End Point since installing this Norton Security ( because I can not get End Point ) I have been very unhappy... I am only posting here as a last resort if I do not get a satisfactory resolution I will be removing the product and returning for a refund.