For my children I have blocked "Entertainment & Music" sites but have allowed specifically Netflix. However when they are on Netflix the pictures of the different movies do not come through. Is there a way to fix this?
Hi doug_jodi,
Thanks for reporting this issue to us. Could you check the Web activity log and see what sites are being blocked and the categories of the websites. That might explain why the images are blocked.
Thanks,
Katie
Doug, one other thing to check is that you are using either IE or FF, since the plugins used to determine embedded content (the images) can only be detected on those browsers.
So without getting too technical, when you white list something (always allow www.netflix.com), any website or content pulled in by netflix should be ignored, however we can't determine the difference between what is an embedded piece of content and a new url typed by a child without the use of the plugins.
Matt
After investigation while no websites were coming up as being blocked in the activity list a message while on Netflix a message came up saying essentially cdn*.nflximg.com was being blocked. Where the * could be replaced by -0 through -9. After adding these nine websites to the allowed list everything is working fine.