Network magic issues with NIS2010

I have trying to install Network Magic (application that comes with Linksys router) for past 3 days and everytime I open the application, an error message appears, "Network Magic Platform Service is not running or the service is not installed". So, I was just wondering if NIS2010 has some issues with the application so I can rule out NIS and figure out what's causing the problem. Anyone know something, please let me know. Thank you.