A month ago I installed NIS 2013 on my office desktop, and everything looked fine. Network security map showed all devices on the office network which is wired. I uninstalled it to try another security product for several weeks. I decided I liked Norton better and reinstalled it today, after uninstalling the other product. However, now only my desktop computer is showing up on the map.
I tried changing the trust level to full trust from shared, rebooted and that did not work.
I tried purging the current saved network map and that didn't work either.
Any thoughts as to what might be wrong?
Hi,
Most programs have a removal tool that needs to be run to clean out any leftovers. Before you installed, NIS did you run the required removal tool? If you can tell us which product it was we can give you a link to that program's removal tool.
Are the other computers on your network turned on?
Dave
I think I've got this resolved. The Norton Removal Tool kept hanging up (or so I thought) and I kept cancelling out of it.
Eventually I had some extra time and I ran it again and left the computer for a while and eventually the removal tool finished.
I then reinstalled NIS and the network security map is working fine.
Is it typical for the removal tool to hang about 70% through and take so long?