Network Security Map shows only 2 computers

NIS 2013  20.1.1.2

Win7 Ultimate Sp1

 

Network Security Map is showing only 2 of 7 network items.

 

Not sure exactly when this happened. I had NIS 2012 installed and all was working properly. I allowed the upgrade to NIS2013, then noticed the Network Security Map only showed 1 computer.

 

Went to my wife's laptop, with NIS 2012, and all items display correctly.

 

I decided to uninstall NIS 2013 with NRT, then reinstall NIS 2012. Now only my computer showing in Security Map.

 

Tried running Norton Removal and Reinstall tool. This upgraded me to NIS 2013. (kept the local Identity Safe vault BTW).  Still only 1 computer showing.

 

I have clicked on 'Refresh' at the bottom of the page, and this brought up my wife's laptop, but still 5 devices not shown.

 

I have run LiveUpdate and rebooted with no updates available.

 

Ideas please?

 

 

security map 1.JPG