New Adobe Reader

Norton Security | Norton Internet Security
1

When I install the new Adobe Reader 11.0.04 (which was released today) and then I run Adobe Reader I get the Virus message for one of the files as in the attached picture and the file is Quarantined. How it is possible!!!???AdobeReader.jpg

2

Hi MehulBhai

Where did you get the new adobe reader download?

Your image shows under threat name on the left hand side is, Suspicious Cloud7.ep.

 

 

ATB

 

intesec

3

From Adobe Site. HTTP://adobe.com/

4

Hi MehulBhai

Check out Apostolos thread on the link below who appears to have a similar issue.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2014-detection/m-p/1019669/highlight/false#M244565

 

Can you use the adobe reader to open a different file to see if its adobe or nor that is the problem?

 

 

ATB

 

intesec

 

 

 

5

It seems to be false positive as the other OP has already reported the same problem. And see the file path in the image it is clearly a adobe file and it is a genuine plugin from adobe. I am not opening any file, just opening Adobe Reader to check installation after upgrade to check version, plugins, etc., for proper working of the product.

6

Hi MehulBhai,

 

Thanks for letting us know about this issue. Our team is trying to reproduce it, and a list of steps to reproduce the detection would help immensely. Detailed steps to reproduce this detection would help us resolve it quickly. Thanks.

7

Thanks Tony_Weiss.

But it seems the problem is now solved before I could upload anything on the site you mentioned in your private message to me. The False Positive is removed.

I followed the procedure of checking Adobe Reader installation like version, plugins, etc., after restoring the file from Qurantine and instructing not to mark it for further detection in case of Real Positive.

Now it doesnot detect as Virus.

Thanks again

Mehul Patel

8

Hi MehulBhai

Where did you get the new adobe reader download?

Your image shows under threat name on the left hand side is, Suspicious Cloud7.ep.

 

 

ATB

 

intesec

9

From Adobe Site. HTTP://adobe.com/

10

Hi MehulBhai

Check out Apostolos thread on the link below who appears to have a similar issue.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2014-detection/m-p/1019669/highlight/false#M244565

 

Can you use the adobe reader to open a different file to see if its adobe or nor that is the problem?

 

 

ATB

 

intesec

 

 

 

11

It seems to be false positive as the other OP has already reported the same problem. And see the file path in the image it is clearly a adobe file and it is a genuine plugin from adobe. I am not opening any file, just opening Adobe Reader to check installation after upgrade to check version, plugins, etc., for proper working of the product.

12

Hi MehulBhai,

 

Thanks for letting us know about this issue. Our team is trying to reproduce it, and a list of steps to reproduce the detection would help immensely. Detailed steps to reproduce this detection would help us resolve it quickly. Thanks.

13

Thanks Tony_Weiss.

But it seems the problem is now solved before I could upload anything on the site you mentioned in your private message to me. The False Positive is removed.

I followed the procedure of checking Adobe Reader installation like version, plugins, etc., after restoring the file from Qurantine and instructing not to mark it for further detection in case of Real Positive.

Now it doesnot detect as Virus.

Thanks again

Mehul Patel