Hi forum members, I'm new here, I hope you can help me. I have leased a new computer from PC World and handed my old computer back to them because it was on a lease as well. The problem I have is that I did not deactivate my NIS product from the old computer before handing it back. I can see my key in my account when I log into mynortonaccount.com and I have cut and paste it into the Norton panel but the error message I get is that I cannot use the key for another computer - it is a single use key after all. I realise that Norton are quite rightly protecting their product from fraudulent misuse, but how can I resolve this? If someone at Norton needs to see my key, I will send it to them, I didn't want to post it live here! Thank you in advance for your help.
Dave