NEW - Download Insight always report Reser.Reputation.1 to unknown or unproven file

I, too, am having this issue.  I tried to download a file that is an exe.  I git the reser.reputation.1 message with file removed.  Norton says that theweb site is safe (i looked at more info).  No issues reported on the site.

 

I had downloaded the app at work and had it on a thumb drive (no issue detected by ESet).  I copied the exe (downloaded just a few hours ago from the same web site) to my computer.  No report of a problem.  I explicitly scanned the file using Norton and the file comes up clean. 

 

What good is an anti-virus program that will not allow me to download files that are demonstrably clean?  This is a major PITA.

 

I am Win7 Home premium and, according to the dashboard, has all of the latest updates.

 

Please advise.

Hi dcw119,

 

Welcome to the community!

 

Can you let us know the name of the exe file and the Website from which you downloaded.

 

Thanks,

TomV
Norton Forums Moderator
Symantec Corporation

 

Hi all,

 

I just had this, too.

 

1) Win 7 home premium x64

2) NAV 2010, 17.5.0.127

3) File downloaded:

"http://3347-mozilla.voxcdn.com/pub/mozilla.org/thunderbird/releases/3.0.4/win32/de/Thunderbird Setup 3.0.4.exe"

Hello!

 

I just re-tested and the problem described in the thread is not happening . Reser.Reputation.1 are generally legitimate detections and they can happen.

 

If you believe the file you point is trustworthy and reliable , submit the necessary information to Symantec and it will be correctly very fast . Have a look here : https://submit.symantec.com/dispute/insight/

 

In this case , it is not necessary for you to do anything because I have submitted the information to Symantec. Will post any further replies from their team

Looks like it is my turn to add a new one (4/4/10) to the list.  I just attempted to download the 64 bit version of the Vice Versa software from its company website, but the download was blocked by a report of the Reser.Reputation.1 virus.  I believe this is a reputatable product and am suspecting the kind of problem the others have identified.  Interestingly, the 32 bit version downloaded without a problem.

The initail post of this thread was that ALL kind of executables which are unknown to Norton were marked Reser.Reputation.1 and deleted . If you suspect a false positive , report it here :

 

https://submit.symantec.com/dispute/

https://submit.symantec.com/dispute/insight/